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    iPhone Data Recovery

    How to Fix iPhone Error ‘Cannot Get Mail: The connection to the server failed’

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      Summary: Cannot access iCloud email via the Mail app on iPhone and receiving ‘Cannot Get Mail: The connection to the server failed’ message? This blog guides you how to fix the iPhone error and access your emails on iPhone.

      ‘I am not able to access my iCloud email via the Mail app on my iPhone 14. I get the message ‘Cannot Get Mail: The connection to the server failed ’ Although my Gmail is working on Mail app. How can I fix the issue?’

      Are you also not able to access mails on your iPhone? Is your Mail App too giving error messages related to mail server connection failure while you try to open mail on your iPhone?

      Whether it is Gmail, Yahoo!, Hotmail, Rediff, or Outlook Exchange, your iPhone is the most convenient device to access mails on the go. Unable to read and reply to your important mails can be frustrating as sometimes it may impact your work or personal life.

      There can be many reasons for the failed connection to the mail server, from poor Internet connection to an iOS bug.

      This blog guides you how to fix the iPhone error ‘ Cannot Get Mail: The connection to the server failed ’ and view your emails.

      Methods to Fix iPhone error “Cannot Get Mail: The connection to the server failed”

      Method 1: Check the Internet connection on iPhone

      First thing to check is your Internet connection. Whether using cellular data or Wi-Fi, make sure it is fast and continuous to avoid mail server connection failed error on iPhone.

      Method 2: Restart your iPhone

      Restarting iPhone fixes most of the errors. Hold and press Home and Power button until you see the Apple logo. Now try to open your mails via Mail App. The mail server failure issue should be fixed.

      Method 3: Delete and re-enter the mail account on iPhone

      Delete your mail account and again add it. Re-entering the username and password often makes the mail work on your iPhone, without giving the error.

      Delete and re-enter the mail account on iPhone

      Steps to re-enter account & password:

      • Go to Settings > Passwords & Accounts on iPhone
      • Select the mail account and click Delete Account
      • Go back to Account & Passwords. Add your account again.

      Method 4: Change the mail account password on iPhone

      Changing your mail account password can also sometimes fix iPhone error, ‘Cannot Get Mail: The connection to the server failed

      In case your Mail App is not opening at all, you can change password by visiting the website of your mail account via Chrome, Safari, or Opera.

      Method 5: Move emails to different folder

      Some users were able to open their mails by moving them to a temporary folder from Inbox. You can also try to open your emails by this method.

      Steps to move emails to temporary folder:

      • Select the mails from Inbox that you want to open
      • Use ‘Move’ option to move mails to a new folder
      • Visit the folder and access the mails

      Method 6: Mails Server Connection Error on iPhone

      If you are unable to access your Outlook mails on iPhone due to mail server connection error, contact your Exchange administrator. There are chances he/she has unchecked the permission on Exchange server that allows you to access mails on your iPhone. The exchange administrator will change the Microsoft Exchange Security settings. You can then access your Microsoft Outlook mails on your iOS device.

      Method 7: Reset Network Settings on your iPhone

      If the above ways fail to fix ‘Cannot Get Mail: The connection to the server failed’ problem move to ‘Reset Network Settings’ method.

      Steps to reset network settings on iPhone:

      • Settings > General > Reset > Reset Network Settings
      • Enter your passcode
      • Choose Reset Network Settings
      • Restart your iPhone
      Reset Network Settings on your iPhone

      Note: Reset Network Settings clears your saved Wi-Fi networks, passwords and cellular settings. You will need to re-enter your network preferences and passwords after following this method to resolve mail server connection error on iPhone.

      Method 8: Factory reset your iPhone

      Choose this method as the last option to fix the problem of unable to get mail.

      Hard reset or factory reset leads to complete loss of iPhone data. Always backup your device in iTunes or iCloud before performing hard reset.

      Forgot to take iPhone backup or unable to restore data from iTunes or iCloud?

      Use iPhone Data Recovery Software by Stellar to recover lost information. The do-it-yourself software helps you to get back lost data from your iPhone, iTunes, and iCloud.

      It safely and quickly recovers contacts, call history, photos, videos, music, mail attachments saved in iPhone, chat messages (WhatsApp, WeChat, Line, Viber, Tango, and Kik), notes, and other app documents.

      Download for Windows Download for Mac


      Whenever you witness ‘Cannot Get Mail: The connection to the server failed‘ while trying to access mails on iPhone, first check your cellular data or Wi-Fi. Next, consider other troubleshooting methods such as re-entering your mail account, changing mail account password or contacting the Exchange administrator. Remember, solutions like Reset Network Settings and Factory Reset involve risk of iPhone data loss. Always rely on secure Stellar Data Recovery for iPhone software to reclaim your data in an unfortunate event of data loss from your device.

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      About The Author

      Harsha Alamchandani

      Harsha is a technical expert who loves Mondays, technology and is a big time Apple fan. She knows her way around the data loss problems and is always looking for ways to help out people.


      1. Almost every day I get this. I’ve done everything except factory reset which no way in hell am I going to do that. I’ve deleted the mail apps. Reinstalled, changed passwords, reset iPhone. Changed settings on iPhone. I have a strong wifi connection and a strong data connection. So these resolutions don’t really help unless I’m supposed to do this almost every day. There’s a glitch somewhere but nobody seems to know how to fix it. They repeatedly give the same answer.
        Delete change modify connect factory reset.
        So what’s at fault? Yahoo mail or iPhone?

        1. Hi Philip,

          Thank you for reaching out to Stellar.

          I understand your concern of unable to receive Emails on your iPhone. As you have mentioned, you have tried all the listed methods, and none of them worked for you. Also, you don’t want to Factory Reset your iPhone because, yes, we understand that the process is lengthy and time-consuming with creating backups. But, there is still one thing you can try out on your iPhone, that is to repair iOS data where a fresh copy of the existing version of iOS will be installed on your iPhone without affecting the existing data. This way, you’ll not be required to create backups, which will eventually save you time. You can refer to the article to know how it can be done with ease, and this way, you’ll get to know what was at fault, Yahoo Mail or iPhone.

          I hope it works for you!

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