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How to Fix ‘Error Code 224003 – this video file cannot be played’

Summary: Are you facing Error code 224003 or ‘this video file could not be played’ message while streaming videos online? Learn here how to fix error code 224003 in Chrome and other browsers on your PC and Mac. Further, this post shares how Stellar Repair for Video can repair playback error in video files saved on your PC and Mac.


How to Fix ‘Error Code 224003 – this video file cannot be played’ How to Fix ‘Error Code 224003 – this video file cannot be played’

Be it for fun, information, or work; videos are an important part of your day-to-day life. It’s annoying when you can’t watch videos due to playback errors. Here’s one such error message — ‘this video file cannot be played. (Error Code: 224003)’ that appears in online videos. Addressing the issue, here we will share 5 methods to fix error code 224003 and watch videos smoothly in any browser.

What is error code 224003?

The error code 224003 can appear while watching videos online on YouTube, Netflix, or other streaming platforms. It usually pertains to browser issues that hinder smooth video playback. Whether you are using Google Chrome, Safari, Mozilla Firefox, or other, the error code 224003 can occur in any browser.

What are the causes of error code 224003?

The ‘this video file cannot be played. (Error Code: 224003)’ message in streaming videos could occur due to many reasons. Some of the possible causes are:

  • Poor or no Internet connectivity.
  • Third-party software on your system may be stopping the video playback.
  • Browser settings such as plug-in, extensions, etc., may be causing the error.
  • Browser is outdated.
  • Cache files and cookies are causing online video issues.

How to fix error code 224003?

You can fix the error code 224003 by troubleshooting the browser, such as updating the browser, removing cache and cookies, and removing extensions, etc. Here we have shared 5 ways to fix video file cannot be played error code 224003.

But before that you can try the quick workarounds that may fix video playback error 224003.

Quick hacks to fix video playback error 224003 on Windows 10 PC and Mac:

  1. Check and ensure your computer has a good Internet connection.
  2. Play the streaming video in different browser.
  3. Close all the browser windows and only open the video streaming site.
  4. Play the video in the application instead of browser.

Method 1: Update your browser to fix video error 224003

Updates can fix bugs and technical glitches. Check if updating your browser to the latest version fixes the video error.

Steps to update Google Chrome:

  1. Open Chrome.
  2. Click the three vertical dots in the top-right corner. Click Help > About Google Chrome
Update or Relaunch Chrome in Windows 10 PC to fix error code 224003
Figure: Update or Relaunch Chrome in Windows 10 PC
  • You will find “Update Google Chrome”, if a new version is present. Simply click on it and follow the on-screen instructions. If not, a Relaunch button will be visible.

Method 2: Delete cache, cookies, and browser history

Cache, cookies, and search history files, accumulated over a period, can create performance issues in the browser. These files can slow the site loading time, create video playback errors such as error code 224003 or this video file cannot be played message, etc. on any browser. Therefore, delete cache and cookies to fix error code 224003 on Windows 10 or other computers.

Steps to clear cache, cookies, and browsing data on Chrome:

  • Open Chrome browser. Click on Settings.
  • Move down to Advanced > Privacy and security.
  • Click on Clear browsing data.
Clear browsing data under Privacy and Security to fix video error code
Figure: Clear browsing data under Privacy and Security
  • Click on Advanced to select the timeline of deleting browsing data from Last hour, 24 hours to All time.
  • Check in Browsing history, Cookies, Download history, Cached images and files, and other site data.
Clear browsing data window to fix error 224003
Figure: Clear browsing data window
  • Click Clear Data.

Visit this link for steps to clear cache and cookies in Safari, Firefox, Microsoft Edge, and other web browsers.

Method 3: Remove plug-in, add-ons, and extensions in your browser

Your browser may have an add-on, extension, or plug-in for an additional feature to an existing program on your system. But, sometimes, these additional software components restrict video playback in the browser. So check and remove the unnecessary add-ons, plug-ins, or extensions in Chrome, Firefox, Safari browser, or other browsers that you are using.

Steps to remove extensions in Chrome:

  1. Open Chrome.
  2. Click on three dots (Customize and control Google Chrome)
  3. Navigate to More tools > Extensions.
  4. Click Remove or toggle-off the not required extension.
Remove or Toggle off Extensions in Chrome
Figure: Remove or Toggle off Extensions in Chrome

Now, close the window. Reopen the browser and play the video to check if the error code 224003 is fixed.

Method 4: Reset your browser settings to fix error 224003

Reset your browser settings to default. This might fix error code 224003 in streaming videos.

Note: Resetting your browser to default will remove browser settings, extensions, and search history, etc.

Steps to reset browser settings in Chrome:

  • Open Chrome. Click on three dots (Customize and control Google Chrome).
  • Click Settings > Advanced.
  • On Windows 10 PC: Under Reset and clean up, click Reset.
    On Mac: Click Restore settings to their original defaults. 

Steps to reset browser in Mozilla Firefox:

  • Click the menu icon (three horizontal lines) on the top-right corner.
  • Click Help > Troubleshooting Information.
  • Click on Refresh Firefox.
  • In the confirmation box, click on the Refresh Firefox button again.
  • Click Finish.

Method 5: Disable Hardware Acceleration in your browser

Hardware Acceleration aims to improve browser performance by distributing the graphic intensive tasks to your computer’s GPU. But sometimes, hardware acceleration can prevent the videos from streaming. Try disabling hardware acceleration in your browser. This video file cannot be played error should be fixed.

Steps to disable hardware acceleration Chrome:

  1. Open Chrome.
  2. On the Chrome toolbar, click Settings > Advanced.
Chrome Settings for hardware acceleration
Figure: Chrome Settings for hardware acceleration

On the right pane, under System, toggle-off Use hardware acceleration when available. 

Close the window. Reopen Chrome. Now play the video in the browser and check whether the error code 224003 appears or not.

How to fix video errors on Windows 10 or Mac system?

Are your videos saved on computer giving errors? Use a video repair software to fix video errors and playback issues in files saved on PC or Mac. Here, we recommend Stellar Repair for Video — an efficient video repair software that can fix video playback error codes. You can use the software to repair corrupt or damaged MP4, MOV, FLV, 3GP, MTS, AVI, and other video file formats. It is best to take the trial version to assess the capability of the software.

Video RepairVideo Repair Mac

Conclusion

This post has shared 5 workable solutions that can fix error code 224003 – this video file cannot be played in any browser — Chrome, Firefox, Safari, and others.

You can apply these methods to fix playback error code 224003 in YouTube, Netflix, Vimeo, Facebook, and other streaming platforms.