Android Data Recovery

How to Recover Photos from Broken Phone

Table of Content

    Summary: A physically damaged phone doesn’t mean your data is entirely lost and can’t be recovered. In this blog post, we share the best DIY methods to recover photos from your broken or damaged Android phone.

    Jack couldn’t believe that his one grand Galaxy S10 was a goner… it had just ‘slipped off’ his hand and hit the ground hard. Lying dead on the floor with a cracked screen, the S10 made a painful sight. But the next moment he realized that he was in for deeper trouble…the precious family photos on his phone were supposedly lost forever…Anger and grief swept his mind.

    You may be able to replay a similar situation, with worrisome thoughts of losing your treasure trove of photos stored on a broken phone.

    But first, are the photos even recoverable from a broken phone?

    The answer is, that it depends. A physically damaged phone doesn’t mean total data loss. However, the successful recovery of photos (and the method) would largely depend on the kind and extent of damage to your phone.

    Data from a severely damaged Android phone can be retrieved best by professional data recovery service providers in their specialized labs. However, there are do-it-yourself tools and techniques that can help you recover photos from a broken phone.

    So, before you take your phone to a mobile data recovery center, try out the following methods to recover deleted photos from your broken or damaged Android phone.

    DIY Methods to Recover Photos from broken Android Phones

    Method 1: Use AutoPlay to retrieve photos

    Works in the situation:

    • You can see the display but the touch is not working
    • The smartphone screen is cracked
    • Touch is not working
    • Display is black
    • The USB slot of your phone is working

    Utilize the AutoPlay feature on your computer to get the photos from your broken Android phone. For this method, the USB slot of your phone should be working, as it requires connecting a USB cable for the purpose. The USB debugging should be enabled so that you can connect the phone to a Windows PC via a USB cable.

    Steps to recover photos from broken phone with USB debugging enabled:

    • Connect your broken/cracked phone to the PC via a USB cable
    • AutoPlay window appears on the PC. Click Open folder to view files
    • As the files from the broken phone appear on your computer screen, select, copy, and paste the photos to your computer at another location

    However, if the USB debugging is Off, you can see nothing on the screen when you connect your phone to the computer. In that case, just use an OTG cable to connect your Android phone to a mouse and then control the operations of the broken phone with the mouse. Your phone should support an OTG cable for the same.

    • Simply connect your Android phone to an OTG cable.
    • Connect the mouse to the cable.
    • Then recover photos and other media files from the broken phone.

    If the photos are saved to an SD card, then remove the SD card from the broken phone and insert it into another working smartphone.

    Method 2: Recover photos from Google Drive

    Works in situation:

    • You can see the display but the touch is not working
    • The phone screen is cracked
    • Display is black
    • The phone has hung or frozen
    • The phone is broken badly
    • The backup and sync with Google Drive is enabled

    Google Drive’s backup and sync feature allows you to access the photos on all your synced devices. You can easily recover broken smartphone photos on your computer with the help of Google Drive.

    The app stores all your photos saved on your Android phone including Gallery pictures and those shared via WhatsApp messages app etc.

    Steps to restore Android pictures from Google Drive:

    • Open Google Drive on your computer in the Chrome browser
    restore Android pictures from Google Drive
    • All the photos stored on the phone appear. Right-click on photos and download them onto your computer

    Method 3: Use Stellar Data Recovery for Android software

    Works in situation:

    • The phone’s display is not working
    • The phone screen is cracked
    • Touch is not working
    • Display is black
    • The phone has hanged or frozen
    • SD card is present in your phone

    Almost every Android phone has an SD card option to store photos and videos. If your photos were saved in the memory card, use an Android data recovery software — Stellar Data Recovery for Android. The software retrieves pictures from the broken Android phone’s storage card. It can also recover deleted or lost photos from damaged, corrupt, formatted, and inaccessible mobile phone SD cards.

    Stellar Photo Recovery can retrieve photos from memory cards of all Android phones including Samsung, Nokia, Redmi, Sony, HTC, LG, etc.

    Windows download button

    Carefully take out the mobile SD card from the slot of your broken phone and follow the given steps.

    Steps to retrieve photos from broken phone SD card:

    • Download, install, and launch the trial version of Stellar Data Recovery for Android on your PC.
    • Connect the phone SD card to the computer via a card reader
    • Select the type of data you want to recover & click Next.
    Stellar Android Data Recovery- Choose File type
    • Once your phone detects, click Scan to initiate the scanning process.
    Stellar Android Data Recovery- Scan
    • Once the scanning is completed, preview and select the recovered data & click Save to restore them at a desired location
    Stellar Android Data Recovery- Preview

    Note: The trial software scans the media and shows a preview of all the recoverable files. Once you are able to ascertain the effectiveness, you can save the recoverable files by activating the software.

    Windows download button


    SD card of your broken phone is inaccessible or asks to format when you connect it to the computer.

    What you can do

    Do a Chkdsk scan on your computer as per the steps given here. If the card is still inaccessible or throws formatting errors, recover the photos by using Stellar Data Recovery for Android. The software can detect
    corrupt, damaged, inaccessible, or formatted SD cards and foster recovery from it. Once you restore photos from the SD card, format them for reuse.

    Steps to perform Chkdsk scan

    • Go to Windows Start and type cmd in the Search box
    • Right-click cmd and select Run as Administrator
    • A command prompt opens,
      type chkdsk < SDXC card drive
      (e.g., chkdsk E: /f)
    • Hit Enter

    To Sum Up

    Physical damage is a possibility with any smartphone, no matter how much claim is made around their evolving sturdiness. The screen is made of glass and therefore fragile (maybe a few degrees less with tempered glass protection, etc.). But, a physically damaged phone shouldn’t bother you about losing the photos stored on the phone. Of course, a damaged pricey device will burn a hole in your pocket, but an emotional comfort is that the photos can be salvaged.

    The various DIY data recovery methods shared in this blog post are worth trying before approaching a professional service provider. To recapitulate the methods—

    • Try retrieving the photos from your broken Android phone by connecting it to the computer through a USB cable;
    • Use Google Drive backup (if available) which is a convenient option to restore mobile phone pictures;
    • Try out Stellar Data Recovery for Android software to get back the photos stored on your phone’s SD card.

    If these DIY methods don’t work, then visiting a professional Android mobile data recovery expert should help.

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    About The Author

    Sumona Chatterjee linkdin

    Sumona is a tech blogger, avid photographer, & technogeek with vast experience in writing about media file recovery tips and tutorials. She has over 10 years of experience in media file recovery/media file repair technology. She is passionate about Photography, Creative Designing, Music, and Exploring lesser-known destinations.


    1. Information recuperation labs are like the superheroes of the advanced world, diving in to make all the difference when all trust appears to be lost. Keep up the fantastic work!

      1. Hi Apoorva,
        If your phone is being recognized by your laptop, then you can easily recover the data from it. Else you may have to get your phone repaired.

      1. Hi,
        If the photos were on your SD card, then you can easily recover them with Stellar Photo Recovery software. Else, you can try to connect you phone to the computer and see if it detects. If the computer detects the Phone then, you can use Stellar Data Recovery for Android software. It can recover all your data in no time.

    2. Hello, mam…. I updated my some app from playstore suddenly phone restart itself … It takes longer time I pressed power button to restart…. Then screen appears says ” some files are corrupted you have to…… try again or reset factory….I choose try again….it failed…. again press power button..then again choose try again.. phone restart normally …I show every app is there work properly…but all my photos are delete… How can I recover it plz Help 😭 lots of memories…. my phone is infinix not 12 pro 5g

      1. Hi Amit,
        You can check your Google Photos and Google Drive and see if your photos were backed up on the drive. Also, if your photos were stored in an SD card then you can definitely recover them with Stellar Photo Recovery. Also, you can try our Android Recovery software to recover data from your Android device.

    3. Hi, my phone’s battery is damaged so it’s not turning on. Is there a way I can recover my files from not?

      1. Hi Lex,
        You can try accessing Google Photos on a different device or computer. Also, you can scan your SD Card to recover the photos that you have lost.

    4. How do I recover photos or data from a phone that screen is black and charging port is broken but will charge via wireless charger and it will power on do they make an adapter for the head phone jack to be able to connect a phone to PC if not they should if Iphone has an adapter for the port to make it auxiliary then surely Samsung can get in the game

      1. Hey Yvonne,
        You can try to access the phone’s SD card to get the data from the phone, and you have to mount the phone to a computer to access the internal data. I suggest getting the port fix, as this will help you connect your phone to any computer.

    5. Hey can you please help me get my old stuff from my old phone because you can’t replace them so could you please help me put them on my new phone

      1. Hi Marie,
        If you have a copy or backup of your stolen phone then it is possible to restore them. But if you don’t have the old phone or the backup then you may have to go to the authorities.

    6. My Oppo A36 was broken last night. Now I am struggling to recover my photos and videos from the storage. I use a SanDisk memory card, and that is showing empty. Please help.

      1. Hi Lee, There may be the possibility that your SD card got corrupted from the damage. Don’t Panik! and try all the methods shown in the blog. If nothing works, you can format the card and recover the files with the help of Stellar Photo Recovery.

    7. This is why phone need sdcard for photos.
      Now expensive phones removed that, so that all your data will be lost, to force you purchase expensive data plan and sync all photos to cloud for data mining.

      1. Hi JanisT,
        On such cases, you can go for Stellar Data Recovery for iPhone or Stellar Android data recovery to recover the lost data from your phones.

    8. HI,
      My Phone display is completely broken and USB option doesn’t, I have not synced my mobile photos to Gdrive, it is there anyway we can retrieve the data.

      1. Hi AKilan, our software can recover data from a phone’s SD card. You need to connect the card through an SD card reader and run our software. You can easily recover your deleted or lost file from a Phone SD card. In case, you want to recover photos or videos from your android phone’s internal storage, you can try another free tool called Stellar Data Recovery for Android. Thanks!

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