Summary: This blog talks about QuickBooks® error 3371 that usually occurs when trying to open QB desktop enterprise software. It also discusses possible reasons behind QB error 3371 and solutions to fix it. You may also try Stellar Repair for QuickBooks® Software to repair damaged QB data files. The software can repair data files of QuickBooks® 2021 and earlier versions.
Despite being a feature-rich (and fairly stable) professional accounting software, QuickBooks faces errors reported and discussed on user forums. QuickBooks® error 3371 is one such error.
You may receive error 3371 in QuickBooks® Desktop Enterprise along with the message text “QuickBooks could not load the license data,” in the following scenarios:
The error usually occurs in case of a damaged or missing QuickBooks® file. You may receive 3371 QuickBooks® error with any of the following status codes:
Figure 1 – QuickBooks Error 3371 with Status Code – 11118
The following are some of the causes of QuickBooks Error Code 3371, along with the solutions:
QuickBooks® Entitlement file (EntitlementDataStore.ecml), contains the encrypted information of QuickBooks® Desktop installation. The file contains the license and product information needed to complete the QuickBooks validation process during the QuickBooks Desktop version installation.
If the ‘EntitlementDataStore.ecml’file gets damaged or corrupt, then QuickBooks® won’t open, or it may display “QuickBooks 3371 error with a status code 11104.”
Deleting and re-creating the QB ‘EntitlementDataStore.ecml’ file may help resolve the QuickBooks 3371 error. To do so, follow these steps:
Figure 2 – Run Window
Figure 3 – Entitlement Client
You may encounter ‘QuickBooks® Enterprise Error 3371’ when attempting to access a QuickBooks® Desktop Enterprise file on a shared network without saving it on your local system. Since other users on the network can access the saved file, an incompletely saved file can go missing or become damaged.
Save the QuickBooks Desktop Enterprise file locally on your system before accessing it from the shared network.
A component or file that is needed to run QuickBooks® Desktop Enterprise may be damaged or missing. It usually means these two things:
Follow these steps to resolve the error 3371 in QuickBooks® Desktop:
NOTE: Make sure to close any open QB programs before downloading or using any QB tool
Step 1: Download QuickBooks Tool Hub
NOTE: If you’ve already downloaded tool hub, skip to Step 2.
Download and run the latest version 220.127.116.11 of the QuickBooks Tool Hub.
Open the QuickBooksToolHub.exe file.
Follow the prompts on screen and agree to the terms and conditions.
Once the installation is complete, double-click on the ‘QuickBooks Tool Hub’ icon on your desktop. This will open the QuickBooks® Tool Hub window.
Step 2: Run 3371 Error Fix
Figure 4 – 3371 Error Fix
Once you’ve executed these steps, open QB and your data file.
You may be running an outdated version of the Windows operating system, resulting in failed or damaged QuickBooks Desktop installation.
Follow these steps to make sure that your Windows OS is updated:
NOTE: Follow the above steps or contact System Administrator for Windows update.
The QuickBooks Error 3371 may happen if the anti-virus program installed on your computer, such as AVG Anti-Virus, PC Internet Security, etc. quarantine (or isolate) some QuickBooks Desktop files.
Check for the quarantined QuickBooks® files, and restore the necessary files.
Damaged or missing QuickBooks® data files may result in ‘QuickBooks® Enterprise Error 3371’. This error usually occurs when there is a problem with your QuickBooks Entitlement Data File, you’re accessing a network shared file without saving it on PC, or you’re running an Outdated Windows OS, etc.
Intuit has recommended several solutions to resolve ‘QuickBooks Error 3371’, ranging from re-creating Entitlement file to installing QuickBooks Install Diagnostic Tool and updating Windows OS. But, when it comes to fixing severely damaged (or corrupt) QuickBooks® data files (QBW and QBB), you can rely on Stellar Repair for QuickBooks® Software to easily and quickly repair the data files.
Priyanka is a technology expert working for key technology domains that revolve around Data Recovery and related software's. She got expertise on related subjects like SQL Database, Access Database, QuickBooks, and Microsoft Excel. Loves to write on different technology and data recovery subjects on regular basis. Technology freak who always found exploring neo-tech subjects, when not writing, research is something that keeps her going in life.