Summary: There are various reasons that may cause the RTKVHD64.sys error on your Windows 10 system. In this blog, we’ve shared some common reasons behind this SYSTEM_SERVICE_EXCEPTION stop code. Also, we’ve mentioned the methods to fix the RTKVHD64.sys error.
RTKVHD64.sys is a blue screen of death (BSOD) error that appears with SYSTEM_SERVICE_EXCEPTION stop code and a bug check value of 0×0000003B. This error usually occurs while playing video games or albums and when Realtek audio drivers stop working.
The primary causes of the RTKVHD64.sys error include the following:
Important: This error may even crash your system entirely. You need to check if you can boot your Windows 10 in safe mode. If it is possible, take a backup of your important data. If not, use a data recovery software, such as Stellar Data Recovery Professional, to recover the data.
| Stellar Data Recovery Professional is an easy-to-use yet powerful data recovery software tailored to retrieve all types of files and folders from all kinds of storage devices. It even lets you create a bootable media drive to restore data from an unbootable or crashed Windows system. |
You can follow the below methods to fix the RTKVHD64.sys error. But see first if you can boot the system in the safe mode. Follow the steps given below:
Now that you’re in safe mode, perform the following.
Outdated, incompatible, or corrupted Realtek device driver may cause RTKVHD64.sys blue screen error. You can try updating the driver. Follow these steps:
Corrupt, damaged, or missing system files may cause RTKVHD64.sys error on Windows 10. You can try to fix it by using the System File Checker utility. Here are the steps:
Sometimes, a corrupted hard drive may also be the cause of this blue screen error. You can fix the issue by running the CHKDSK command.
| Note: CHKDSK command with /f /r attributes may fix the corruption on a hard drive. However, it also scans and marks down the bad sectors on the hard drive, preventing Windows from reading and storing data on these bad sectors, eventually causing data loss. So either take backup or restore your data using a reliable data recovery software. |
Steps to run the CHKDSK command:
Sometimes, due to malware or virus attack, you may encounter the blue screen error. You can run the Windows Defender Antivirus program to scan the PC if there’s any malware on your system.
You may also try performing a system restore to fix the BSOD error. This will remove any problematic program, applications, corrupt system files, invalid registry settings, etc. However, it may cause data loss. Follow these steps:
If you can’t boot your system in safe mode or the above methods fail to fix the error, you’ll be left with only one option, i.e., reinstalling Windows 10. You can reinstall Windows 10 using the Windows media creation tool. Remember, reinstalling Windows 10 will clean the drive partition data on which it will be installed. You can restore the data before reinstalling Windows by using a professional data recovery software. Once you’ve got your data, you may proceed with Windows reinstallation.
Above, we’ve mentioned the troubleshooting methods to resolve the RTKVHD64.sys error on Windows 10 system. But before applying the methods, take the backup of your system. In case the system is not booting, you can use a powerful data recovery solution, such as Stellar Data Recovery Professional, to retrieve the data.
You may also read about: How to Fix FAULTY HARDWARE CORRUPTED PAGE Error on Windows 10
Mansi Verma is a Technology Writer at Stellar®. She is a Tech enthusiast, holding over 7 years of experience in Data Recovery, IoT, Artificial Intelligence, and the Robotics technology domain. She loves researching and providing DIY solutions and tips & tricks to solve Windows technical issues. In her spare time, she likes reading novels, and poetry. She also enjoys traveling and trekking.
I actually typed a keyword BSOD error and came across your blog. Though I’m facing the same error which you have explained but still I have gone through the blog. I’m facing 0xc00000f error. Will these methods work for this error also ? If yes, then I’ll proceed as I don’t want to take chance with Data Loss or something. Reply !
I have heard of this BSOD error a lot. Infact 2-3 known have faced the same. I have shared this blog with them. Hope your ways will sort their issue. Thanks for writing a detailed and simple blog on this error Ms. Mansi. I have a suggestion for you. Please start with newsletters so that your subscribers can reach your blogs more easily instead of waiting for a blog to rank on SERP.