CASE STUDY

Resolving Exchange Migration Challenges with Reliable Tools for Smooth Operations

ASI Ltd overcame migration issues with Stellar’s expert support and toolkit.

Introduction:

ASI Ltd, a leader in managing on-premises Exchange systems and mailbox migrations, encountered significant challenges during a planned hardware upgrade. The migration process, critical to their operations, came to a standstill, threatening project deadlines and customer satisfaction. This case study explores the obstacles faced, the steps taken to address them, and how Stellar’s solution and support team helped restore seamless operations.

Background:

Focused on delivering seamless mailbox migrations across diverse Exchange systems, Company relies on robust infrastructure and efficient processes. However, following a hardware upgrade, unforeseen technical issues arose, disrupting their ability to conduct migrations. The resulting operational inefficiency underscored the critical need for a reliable and effective resolution.

“

Statement from the customer:

After facing migration challenges with our hardware upgrade, Stellar’s support team stepped in and resolved the issue quickly. Their software is intuitive and easy to use, and the regular updates ensure we’re always on top of any issues. We depend on Stellar products and can always count on their exceptional support and performance.”

”

Impact on Business:

The stalled migration process created a major bottleneck for ASI Ltd, causing:

Delayed Projects: Key deliverables were postponed, risking client dissatisfaction.
Customer Service Disruption: Extended delays in service led to potential erosion of client trust.
Financial Risks: Missed deadlines and penalties threatened the company’s profitability.

“Faced with these challenges, they needed an immediate and dependable solution to restore operations.”

Attempted Solutions:

To address the issue, ASI Ltd explored multiple solutions:

1. Custom Solutions Involving CodeTwo Products:

Initially turned to CodeTwo products, implementing custom configurations to address the migration block. However, these tools could not resolve key technical barriers, such as compatibility issues and data integrity concerns, rendering this approach ineffective.

2. Multiple Scripting Attempts:

The internal technical team invested time in developing custom scripts to bypass the migration roadblocks. Despite their efforts, the scripts failed to meet the complex requirements of the task, consuming valuable resources without producing the desired results.

3. Evaluation of Other Third-Party Tools:

Several third-party migration tools were evaluated, but none met their stringent requirements for reliability and ease of use. Persistent problems like metadata loss, incomplete transfers, and incompatibility with the upgraded hardware ruled out these options.

4. Initial Use of Stellar Toolkit for Exchange:

They adopted Stellar Toolkit for Exchange, which showed promise due to its robust features and intuitive interface. However, an initial license activation issue delayed implementation, compounding the urgency of resolving the migration problem.

These attempts demonstrated the complexity of ASI Ltd's challenges and underscored the need for a reliable solution backed by expert support.

Solution and Benefits:

Company reached out to Stellar’s customer support, which promptly resolved the activation issue. With the Stellar Toolkit for Exchange fully operational, the company swiftly resumed its migration tasks.

Key Benefits:

User-Friendly Interface: Minimal training was required, allowing the team to quickly adapt and resume operations.
Reliable Migration Process: The software ensured smooth mailbox transfers without risks of data integrity issues.
Regular Updates: Continuous improvements enhanced functionality and resolved previous bugs.
Expert Support: Stellar’s prompt assistance minimized downtime and ensured smooth execution of migration tasks.

“With these features, They successfully restored its migration capabilities, meeting deadlines and maintaining client satisfaction.”

Conclusion:

Stellar Toolkit for Exchange, supported by exceptional customer service, proved to be the ideal solution for ASI Ltd’s complex migration challenges. By resolving technical barriers and minimizing disruptions, Stellar empowered ASI Ltd to resume operations efficiently. The company now enjoys the benefits of a reliable tool and ongoing support, ensuring future migrations are handled with confidence.

Statement from the customer:

“After facing migration challenges with our hardware upgrade, Stellar’s support team stepped in and resolved the issue quickly. Their software is intuitive and easy to use, and the regular updates ensure we’re always on top of any issues. We depend on Stellar products and can always count on their exceptional support and performance.”

ASI Ltd

Download Case Study PDF pdfarrow