CASE STUDY

Recovered Critical Exchange Mailboxes from 890 GB Database Crash

How Stellar Repair for Exchange helped TrulyCreative Network Solutions restore priority mailboxes from a crashed Exchange Server 2019 database and minimize business downtime.

Introduction:

TrulyCreative Network Solutions is an MSP that provides companies with information technology support, management of information infrastructure, and technology solutions. In the case when the client’s Exchange Server database was corrupted, using Stellar Repair for Exchange the team was able to recover the essential mailboxes without having to wait until the whole server would be recovered.

Background:

One of the clients of TrulyCreative faced a failure of their Microsoft Exchange Server 2019, causing their Exchange database to go offline, and the size of the database was about 890 GB. This led to a total failure of the email services and posed a serious threat to many years of critical email information for the company.

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Statement from the customer:

Stellar Repair for Exchange quickly recovered mailboxes from our 890 GB offline Exchange database and imported them directly into our new live server. We restored priority users much faster than a full server recovery—all without PowerShell or manual exports. It was a fast, clean, and efficient recovery process.

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Impact on the Business:

The Exchange Server disruption caused disruption in communication by email in the company. This would have caused delay in resuming normal functioning of the company as restoration of the whole 890 GB Exchange would have taken much time.

Attempted Solutions:

Before using Stellar Repair for Exchange, the team:

Considered traditional Exchange Server recovery methods.
Evaluated restoring the complete Exchange Server environment.
Wanted to avoid lengthy PowerShell-based mailbox export procedures.
Selected Stellar Repair for Exchange based on previous positive experience with Stellar products.
Contacted Stellar Support for minor implementation guidance during the recovery process.

Solution and Benefits:

By using Stellar Repair for Exchange, TrulyCreative was able to restore the mailboxes from the offline Exchange database and import them to a newly created live Exchange Server. Without having to wait for the entire server to be restored, it was possible to prioritize the user mailboxes that were most important so that the employees could access their email sooner. It was also possible to export the inactive mailboxes to PST files for archival purposes without putting any strain on the production server.

Conclusion:

Exchange mailbox restoration made possible by Stellar Repair for Exchange facilitated business continuity for TrulyCreative Network Solutions when recovering the important mailboxes from an extensive offline database. With the help of this tool, important mailboxes could be recovered easily and efficiently, thereby ensuring that there is no loss of important business information.

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Statement from the customer:

"Stellar Repair for Exchange quickly recovered mailboxes from our 890 GB offline Exchange database and imported them directly into our new live server. We restored priority users much faster than a full server recovery—all without PowerShell or manual exports. It was a fast, clean, and efficient recovery process"

Service Desk Manager, TrulyCreative Network Solutions

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