CASE STUDY

Outlook PST Corruption Fixed, Mailbox Fully Recovered

Pcpros Computer Solutions faced Outlook PST corruption; Stellar Repair recovered emails, contacts, and attachments seamlessly.

Introduction:

For IT service providers, maintaining uninterrupted access to client data is critical. Outlook, being the backbone of professional communication, can cause serious operational issues when its data files (PSTs) become corrupted. Pcpros Computer Solutions, a company specializing in proactive IT maintenance, faced this exact challenge when Outlook 2019 (64-bit) became completely unresponsive due to severe PST corruption.

Traditional repair tools (ScanPST) failed, putting vital emails, contacts, and attachments at risk. By leveraging Stellar Repair for Outlook, Pcpros was able to restore all mailbox data quickly and efficiently, preventing downtime, data loss, and client frustration.

Background:

Pcpros Computer Solutions provides flat-rate IT support services, working as a Virtual CIO and IT department for businesses. Their services are designed to:

Reduce costs.
Improve profits.
Mitigate risks.

With this model, Pcpros ensures technology never becomes a bottleneck for their clients. However, during routine operations, their CIO, Daniel, encountered a major technical issue that disrupted productivity:

Outlook 2019 (64-bit) stopped functioning.
The underlying PST file was severely corrupted.
Standard repair options had already been tried but failed.

Given Outlook’s role in client communications, schedules, and information storage, resolving this issue was mission critical.

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Statement from the customer:

Stellar’s software proved to be a lifesaver, The software delivered exactly what it promised, What truly impressed me, beyond the software’s performance, was the level of support provided. The Stellar support team was extremely helpful, responsive, and professional throughout the process. They guided me patiently and made sure I was able to use the software effectively. I highly recommend Stellar products to anyone dealing with data recovery or file corruption issues - Daniel, CIO, Pcpros Computer Solutions

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Impact on the Business:

The PST corruption had an immediate and severe impact:
Outlook became completely unresponsive, preventing access to emails, contacts, and attachments.
The client was unable to perform daily tasks, halting productivity.
The corrupted PST posed the risk of permanent data loss, including years of emails and calendar entries.

If the problem had remained unresolved, Pcpros would have faced:

Days of downtime, while attempting alternative solutions.
Loss of revenue due to delayed client communications.
High costs of rebuilding data manually from fragmented sources.
A significant risk to client trust and satisfaction.

Attempted Solutions:

The first solution attempted was Microsoft’s built-in ScanPST repair utility. While this tool can resolve minor issues, it is limited when dealing with severely corrupted or oversized PST files.

Unfortunately, ScanPST failed to repair the PST file, leaving Outlook unresponsive. With the stakes rising, Pcpros realized they needed a more advanced solution.

Solution and Benefits:

Pcpros turned to Stellar Repair for Outlook, a trusted professional PST repair tool. The results were immediate and highly effective.

How Stellar Solved the Problem

The software scanned and repaired the damaged PST file with high precision.
Within a short time, all mailbox data — emails, attachments, contacts, and calendar entries — were fully recovered.
The recovered mailbox was then successfully re-imported into Outlook 2019, restoring full functionality.

Key Benefits Achieved

Complete Data Recovery – No data was lost, not even attachments or calendar entries.
Quick Turnaround – Outlook was restored in a short time, avoiding prolonged downtime.
User-Friendly Experience – The CIO could use the tool with ease, despite the technical severity.
Outstanding Support – Stellar’s technical team stayed online, patiently guiding the recovery process step by step.
Business Continuity – The client resumed normal tasks without losing time, money, or trust.

Conclusion:

Stellar Repair for Outlook proved to be a lifesaver for Pcpros Computer Solutions. Where Microsoft’s ScanPST failed, Stellar delivered a fast, complete, and stress-free recovery.

The solution not only restored critical emails, contacts, and attachments but also safeguarded client operations and financial stability. For IT service providers like Pcpros, Stellar Repair is more than software — it is a strategic tool for ensuring business continuity.

Effortlessly Repair up-to 50 GB of corrupted PST files with Stellar Repair for Outlook

Stellar Repair for Outlook repairs and recovers large corrupted PST file data (contacts, emails, calendars, etc.) in new PST and other file formats.

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Statement from the customer:

“Stellar’s software proved to be a lifesaver, The software delivered exactly what it promised, What truly impressed me, beyond the software’s performance, was the level of support provided. The Stellar support team was extremely helpful, responsive, and professional throughout the process. They guided me patiently and made sure I was able to use the software effectively. I highly recommend Stellar products to anyone dealing with data recovery or file corruption issues.“

Daniel, CIO, Pcpros Computer Solutions

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Client Name

Daniel, CIO, Pcpros Computer Solutions

Business Need

Recover access to critical Outlook mailbox data after severe PST corruption.

Challenges

Severely corrupted PST file in Outlook 2019 (64-bit).
Outlook was unresponsive, blocking access to emails, contacts, and attachments.
Microsoft’s ScanPST tool failed to repair the file.

Solution

Stellar Repair for Outlook scanned and repaired the PST, recovering all mailbox data — including emails, contacts, calendar items, and attachments — and re-imported them into Outlook seamlessly.

Stellar Repair for Outlook