CASE STUDY

Recovering a Corrupted Exchange 2012 R2 Database When Native Tools Failed

How Stellar Repair for Exchange Helped SE Solutions Inc Recover from Severe Exchange Database Corruption

SE Solutions Inc successfully recovered a severely corrupted Exchange Server 2012 R2 database using Stellar Repair for Exchange, restoring email access for all users and enabling a smooth migration to Microsoft 365.

Introduction:

When an Exchange database becomes corrupted, organizations can experience complete communication shutdown. SE Solutions Inc, an IT consulting firm, encountered such a scenario when a client’s Exchange Server 2012 R2 database became corrupted and all native Microsoft repair utilities failed. With users completely down and no access to mailboxes, Stellar Repair for Exchange emerged as the reliable solution to salvage critical data and restore business continuity.

Background:

Steven Evans, IT Consultant at SE Solutions Inc, was responsible for resolving a critical Exchange failure at a client site. The client’s Exchange 2012 R2 database was corrupted, and standard Microsoft utilities such as eseutil were unable to repair the database. As the issue escalated, all users hosted on the corrupted database lost access to their mailboxes, halting email communication entirely.

AI-based recommendations and prior experience suggested trying a third-party recovery utility, leading Steven to evaluate Stellar Repair for Exchange.

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Statement from the customer:

Stellar Repair for Exchange team supported me at every stage of the recovery, enabling me to use the recovered PSTs to import mailboxes into Microsoft 365. The ability to snapshot a live EDB and extract a 140 GB mailbox that failed with Microsoft’s export tools was a major advantage. Stellar proved extremely effective when all other recovery options looked bleak.

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Impact on the Business:

The corrupted Exchange database resulted in complete downtime for all users associated with it. With no access to email, business operations were severely disrupted. Prolonged downtime increased pressure to recover data quickly, as email was critical for daily communication and continuity.

Attempted Solutions:

Before using Stellar Repair for Exchange, the following options were explored:

Microsoft eseutil, which failed to resolve the corruption
Recovery Manager Utility, which required further research and additional effort
Native Exchange export options, which failed for large mailboxes

None of these approaches provided a reliable or complete recovery path

Solution and Benefits:

Stellar Repair for Exchange proved to be the turning point. With guidance from Stellar’s technical support team at multiple stages of the recovery process, Steven was able to repair the corrupted EDB file and export mailboxes to PST format.

One major advantage was the ability to:

Take a snapshot of a live EDB database offline
Extract individual mailboxes, including a 140 GB mailbox that failed to export using Microsoft’s native Exchange export process

Additionally, Stellar Repair for Exchange was used not only to recover corrupted data but also to export mailboxes from a working database, eliminating the need to rely on complex Exchange export workflows. The recovered PSTs were successfully imported into new Microsoft 365 mailboxes, completing the recovery process.

Key Benefits:

Successful recovery when native tools failed
Reliable export of very large mailboxes
Ability to extract individual users from offline EDB files
Smooth transition to Microsoft 365
Highly knowledgeable and supportive technical team

Conclusion:

When all standard recovery options failed and the situation appeared bleak, Stellar Repair for Exchange delivered an extremely effective solution for SE Solutions Inc. The software not only restored access to critical email data but also simplified the transition to Microsoft 365. Without Stellar, additional tools and extended downtime would have been unavoidable. Stellar Repair for Exchange proved to be a dependable, enterprise-grade solution for resolving severe Exchange database corruption.

Recover Exchange Database with Stellar Repair for Exchange Tool

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Statement from the customer:

"Stellar Repair for Exchange team supported me at every stage of the recovery, enabling me to use the recovered PSTs to import mailboxes into Microsoft 365. The ability to snapshot a live EDB and extract a 140 GB mailbox that failed with Microsoft’s export tools was a major advantage. Stellar proved extremely effective when all other recovery options looked bleak."

SE Solutions Inc

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