File Repair

[Fixed]: PowerPoint won’t Play Audio or Video on Windows 11

Summary: This article discusses the reasons for PowerPoint won’t play audio or video on Windows 11. It offers some effective solutions to troubleshoot the audio and video issues in PowerPoint. If the video is corrupt, you can use Stellar Repair for Video to fix the corrupted video.

Table of Content    arrow

Microsoft PowerPoint allows users to combine different media in the form of slides. While using PowerPoint presentations, users may face the videos getting stuck issue.

If you too are facing the similar issue, this post is useful for you. In here, we've compiled a list of solutions for fixing the issue. The best part is that you can use these fixes for all PPT versions, including 2010, 2013, 2016, and 2019.

But let’s first understand the reasons why PowerPoint cannot play media.

Reason for media files not playing in PowerPoint

Some common reasons for audio and video files not playing in PowerPoint on Windows 11 are:

  • Codec is missing for the default media player on Windows 11
  • File size is too large for PowerPoint
  • There are too many special effects in an embedded video
  • Underlying operating system issue or compatibility issue

Now, let’s proceed with the solutions.

Fixes for Multimedia Files not Playing in PowerPoint

Before moving forward, restart your PC. This can sometimes fix Windows issues. However, if it doesn’t make a difference, go ahead with the below-mentioned solutions. 

Solution 1: Try Media Optimization

The first thing you need to do is adjust the media compatibility options in PowerPoint. This will put everything in place and allow you to easily play the embedded media files. Follow these steps:

  • Go to the File menu and choose Info from the new window.
  • If the media file you're using isn't compatible with PowerPoint, the Optimize Media Compatibility option will appear. Select that option and PowerPoint will optimize the embedded media file for you.
Optimize Media Compatibility in PowerPoint
Image - Optimize Media Compatibility in PowerPoint
  • Allow the embedded material to be scanned by the wizard. If an immediate solution is available, the wizard will automatically solve the problem.

Solution 2: Try a Different PowerPoint Application

Microsoft PowerPoint is the go to software when it comes to creating presentations. But if it isn’t working as it’s supposed to, try another application. You can try tools, like Adobe Spark or Google Slides to create eye-catching presentations. These tools are fairly robust with some modern features thrown in for good measure.

Solution 3: Check the Codec

You'll need to make sure if you have all the necessary codecs installed on Windows 11 system.The OS doesn’t support all kinds of media codec by default, so you may need to download one of the many codec packs available.

Solution 4: Make Sure the Media File Format is Supported

There's a good possibility you're using an incompatible media format if you can't play video or audio files in your PowerPoint presentation.

PowerPoint 2010 primarily uses WAV files when it comes to audio. As a result, if you use an MP3 file in your presentation, you may run into some issues. As far as the video files are concerned, the range of supported file formats is also quite limited. Though Microsoft recommends using WMV files for PowerPoint 2010, the 2016 version supports a few more formats. 

If the format of files you’re using isn’t supported by PowerPoint, don’t worry. You can easily convert it to a supported file format by using Stellar Converter for Audio and Video.

Solution 5: Clean the Temporary File Folder

Your TEMP folder contains a lot of temporary files which can cause problems with PowerPoint. So, if you're confident you're using the correct file formats and have the required codec, try clearing this folder. 

Here’s how you can clear your Temp folder:

  • Press the Win + R keys. This will open the Run dialog box.
  • Enter the command %temp% and hit Enter.
Clear the TEMP folder
Image - Clear the TEMP folder
  • Select all files in the folder that opens. 
  • Delete the selected files and restart your PC.

Solution 6: Compress the Media File

If your media file is of large size, then PowerPoint may not be able to play it. To overcome this, you can compress the media file.

To compress a video file in PowerPoint, follow these steps:

  • Open the PPT which contains the audio or video files.
  • Select File > Info.
  • Next, navigate to the Compress Media Option. You’ll find three alternatives. Select the one that really suits you:
    • Full HD presentation quality (1080p)
    • HD/internet quality (720p)
    • Standard/poor quality (480p)
Compress the media files
Image - Compress the media files
  • Close the box once the compression process is finished.

Solution 7: Use Video Repair Software

If the media files are still not working even after all the above fixes, it indicates that the media file is corrupt or damaged. The best way to repair such damaged files is by using a video repair tool, like Stellar Repair for Video.

Stellar Repair for Video is powered by advanced algorithms and supports varied file formats, such as MP4, ASF, MOV, AVI, WMV, DIVX, MPEG, MJPEG, WEBM, M4V, and more. You can repair all sorts of damaged, broken, jerky, or out-of-sync media files with this software and add them to your PPT slides.

Download for Windows Download for Mac

Here’s how you can use Stellar Repair for Video:

  • Go to Stellar's official website and download the free version of Stellar Repair for Video.
  • Install the software on your Windows system and launch it.
  • A user-friendly interface will welcome you. Click on the Add button to import the corrupted video files into the software interface.
Add files to be repaired
Image - Add files to be repaired
  • Start the repair process by clicking on the Repair button. It may take up to few seconds depending on the computing power of your PC. 
  • Once the repair process is over, you can preview the repaired files and select the ones you would like to save. Then click on the Save Repaired Files button to save them to the desired location.
Preview and save repaired files
Image - Preview and save repaired files


If an embedded or linked media file fails to play, a well-made PowerPoint presentation can go completely wrong. In this article, we have discussed the possible causes behind the PowerPoint won’t play audio or video issue and the solutions to fix it. We hope you found this article useful and you were able to resolve the issue.  

76% of people found this article helpful