File Repair

[Fixed]: Excel has Encountered a Problem and Needs to Close Error

Summary: If you have received the ‘Excel has Encountered a Problem and needs to close’ error while using MS Excel and are not able to open your MS Excel file, read this post to know the reasons behind the error and the solutions to fix it. Also, you’ll find about an advanced Excel repair software that can help resolve the error if it has occurred due to corrupt Excel file.


While working on MS Excel, you may encounter various errors that can hamper your work and productivity. One of the errors that you may receive is ‘Microsoft Excel has encountered a problem and needs to close’.Due to this error, your Excel program may stop and asks you to recover the data from Excel file.

excel error

What are the Reasons for ‘MS Excel has Encountered a Problem’ Error?

Following are some primary causes that may result in the ‘Microsoft Excel has encountered a problem and needs to close’ error:

  1. Corrupt Excel File: If you try to open a corrupt or damaged Excel file, the file may not open and displays this error message.
  2. File not Saved Properly: If Excel files aren't saved correctly, this error may occur when you open the file.
  3. Incompatible File Version: If the MS Excel application version does not support the Excel file version, the file may not open and throws the error.
  4. Issues with MS Office/MS Excel Installation: This error can sometimes be caused due to damaged MS Office/MS Excel installation.

How to Fix ‘MS Excel has Encountered a Problem’ Error?

You can resolve the error by using the following methods:

1. Try to Open Excel in Safe Mode

Open the Excel application in safe mode and then try to open the Excel file. This will help you find out if the problem is caused by some incompatible add-ins. The steps are as follows:

  • Hold Windows + R keys together to launch the Run dialog box.
  • Type Excel /safe in the search box and hit Enter.
  • If your Excel application opens in safe mode, it means that the issue is caused due to incompatible or faulty add-ins. In such a case, you need to disable the add-ins:
  • Go to the File menu and click the Options menu. Further, choose the Add-ins option.
excel add ins
  • Now, choose the Go button at the bottom of the Excel Options window.
  • A list of available add-ins appears.
  • Now, uncheck the boxes against the add-ins.

2. Disable Macros Using the Trust Center Settings

Sometimes, the Macros prevent Excel from managing the files. You can disable the Macros to resolve the issue. Follow these steps:

  • Launch your MS Excel application.
  • Now, go to File > Options > Trust Center.
  • Further, click the Trust Center Settings.
trust center
  • Now, navigate to the Macro Settings option.
trust center macro settings
  • Herein, select the ‘Disable all macros with notification’ radio button. Then, click OK.

3. Repair MS Office Application

Sometimes, problems with your MS Office application may cause the Excel has encountered a problem error. In such a case, you need to repair your MS Office application. Here are the steps to do so:

  • Launch Control Panel > Uninstall a Program.
  • Find your MS Office application and click the Change option.
  • A new window will appear. Herein, select the Repair option.
ms office repair
  • Now, follow the MS Office installation wizard to finish the repair process.

What to do if the above methods don’t work?

If you have tried the solutions mentioned above and are still not able to resolve the ‘Excel has encountered a problem and need to close’ error, it indicates that the Excel file is corrupt. You can use a professional Excel repair software, such as Stellar Repair for Excel, to repair the corrupt file. The software repairs the file and retrieves all the data, including the tables, charts, formulas, etc. from the damaged workbook. It is compatible with all the MS Excel versions.

free download

To know how Stellar Repair for Excel works, see the following video:



To Wrap Up

The 'Excel has encountered a problem and needs to close' error may occur due to different reasons. You can fix this error by following the methods mentioned in this post. If the error has occurred due to corruption in the Excel file, you can use a third-party Excel repair tool, like Stellar Repair for Excel. The software can repair damaged or corrupt Excel file of any size and retrieve all the data.

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