When you try to send or receive an email in Outlook, you may encounter the 0X8004060c error. The exact error message may vary, but it will be similar to the message given below:
“Task ‘EMAIL ADDRESS’ – Sending and Receiving’ reported error (0x8004060c): ‘Unknown Error 0x8004060C”
The 0X8004060c error usually occurs when the Outlook data file becomes large-sized or corrupt. In this post, we’ll be discussing the solutions to fix this error.
How to Fix Microsoft Outlook Error 0X8004060c?
Here are some fixes that can help you resolve the 0X8004060c error:
Fix #1: Empty the Deleted Items Folder
When you delete an email in Outlook, it is moved to the Deleted Items folder temporarily. So, if you don’t regularly empty the Deleted Items folder, it becomes large-sized and may cause errors, such as Outlook error 0x8004060c.
To empty the Deleted Items folder, follow these steps:
- Open Outlook and go to File > Tools.
- From the dropdown menu, select the option Empty Deleted Items Folder.
- In the dialog box that opens, select Yes.
You can also configure Outlook to automatically empty the Deleted Items folder on a regular basis. To do so, follow these steps:
- Go to File > Options, and open the Advanced
- In the Outlook start and exit section, select the Empty Deleted Items folders when exiting Outlook option and click OK.
Fix #2: Compact Outlook Data File
When you delete items from your mailbox in Outlook, you may notice that the PST file size isn’t reduced. This is because, the deleted data is replaced with white space. To remove this white space, you need to compact the PST file.
To compact your Outlook Data File, follow these steps:
- Open Outlook and go to File > Account Settings > Account Settings.
- In the Account Settings window that opens, click the Data Files
- Select the Outlook Data File that you want to compress and click the Settings
- In the Outlook Data File window that opens, click the Compact Now Outlook will compact the file automatically.
Fix #3: Clean up your Mailbox
Certain emails take up more space in your mailbox than others. These emails generally have large attachments. You can use the Mailbox Cleanup function in Outlook to remove these emails. To do that, follow these steps:
- Open Outlook and go to File > Info.
- Open the Tools menu in the right pane and select the option Mailbox Cleanup.
- In the Mailbox Cleanup window that opens, select the option Find items larger than and in the input field, select the appropriate value. Then click the Find The application will find and list emails of size greater than the value selected by you.
- Check the emails and delete the ones that you don’t need. Now, try to send or receive emails and see if the 0x8004060c error is resolved.
Fix #4: Archive Unwanted Emails
You can reduce the size of your Outlook data file by archiving old and unwanted emails. To do that, follow the steps below.
- Open Outlook and go to File > Info > Cleanup Tools > Archive OR File > Info > Tools > Clean up old items.
- Select the option Archive this folder and all subfolders and then select the folders that you want to archive.
- In the Archive items older than field, provide an appropriate date.
- Click Browse to provide a location for saving the archive file. Then click OK. The file will be saved at the given location.
Fix #5: Recreate OST File
If you are using an IMAP or MAPI email account in Outlook, it means that the application has created an Offline Outlook Data File (OST) on your system. If this file is damaged, then you may encounter the error 0x8004060c. You can recreate the OST to fix the error.
To recreate the Offline Storage Table (OST) file, close Outlook and delete the OST file from your system. You can find its location by going to File > Account Settings > Account Settings > Data Files.
Once you have deleted the OST file from your system, launch Outlook. The application will automatically recreate OST on your system.
Fix #6: Repair PST File
If your Outlook data file (PST) is corrupt, it can lead to Microsoft Outlook error 0x8004060c. You can repair the file with Outlook’s inbuilt utility - Inbox Repair Tool (ScanPST.exe).
To know ScanPST location, read this: How to Find Scanpst Location in Outlook 2019, 2016, 2013, 2010 & 2007?
To repair PST file by using ScanPST.exe, launch the tool, provide the path of the PST file you want to repair, and click the Start button to initiate the repair process.
If you are unable to repair the Outlook Data File with ScanPST.exe, it means that the file is severely corrupt. In that case, you need to use an advanced software program to repair the file. Stellar Repair for Outlook is one such tool that you can use to repair PST files in a few easy steps.
Top Features of Stellar Repair for Outlook
- Repairs severely corrupt PST files of all sizes
- Restores corrupt emails, contacts, notes, etc.
- Previews Outlook mailbox before saving the repaired data
- Recovers deleted items from Outlook mailbox
- Saves repaired data in PST, MSG, HTML, EML, PDF, and RTF formats
- Splits and compacts large-sized PST (Technician edition)
- Exports repaired mailbox data to Office 365 (Technician edition)
Conclusion
When Outlook Error 0x8004060c occurs, you can’t access your mailbox and perform actions such as sending emails. The major reason behind this error is the corruption in Outlook data file or the large file size. You can reduce the size of your PST file or repair the file, depending on the cause of the error. You can repair the Outlook data file with Inbox Repair Tool or use an advanced PST file recovery tool.
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