Fix-Unable to initialize Exchange Information Store service

Updated on March 15, 2018

Summary: The article explains the Exchange error “Unable to initialize the Microsoft Exchange Information Store service.” – Error 0x8004010f, its causes, and the reasons that are responsible behind the occurrence of persisting message. It also defines the procedure to resolve the error manually as well as using third-party software.

Dealing with Exchange Server errors is a primary task each database administrator is responsible for. “Unable to initialize the Microsoft Exchange Information Store service.” – Error 0x8004010f is one such critical error that is displayed when the user fails to initialize the Information Store even after the Exchange Server 2010/ 2007 Service has been restarted several times.

The error message appears when Exchange failed to initialize the Exchange Information Store as the clock on the Server computer and the Client computer is not synced appropriately. Due to this, a time change is recorded either on the Server or the client computer.

Instructions to Fix Exchange Error 0x8004010f

The following steps must be executed to resolve the existing error:

  1. Restart the Server
  2. Make sure that the domain is correctly configured
  3. Verify that the domain is currently online
  4. Restart Exchange Active Directory Topology Service
  1. Launch command prompt and run Exchange Server as Administrator
  2. Execute command Net time \\ADServerName /Set
  3. Next, restart Exchange Active Directory Topology Service

Note: It is vital to restart Exchange Active Directory Topology Service to fix Exchange error.

This critical error with event ID 5000 puts the entire database at risk as the EDB files including priv1.edb and pub1.edb can turn inaccessible if the error is not resolved immediately. To fix the error in an efficient manner, it is imperative to understand the causes.

What Causes the Exchange Error

When the Exchange Service is initiated, the default recipient policy is searched for in Exchange 2010 or 2007. There could be a number of reasons responsible behind the occurrence of the error message “Unable to initialize the Microsoft Exchange Information Store service.” – Error 0x8004010f but the most common conditions are

  • Deleting the default policy from ‘Email Address Policies’ tab
  • Replacing the default policy by custom email address policy

Workaround to Replace Default Policy

The procedure to replace the Default policy is mention below, and it is recommended to apply the given steps with utmost consideration, else inconsistency issues may arise.

  1. Click on the Start menu and then enter Run in the search field
  2. In the Run dialog box that appears, type ‘adsiedit.msc’ and click on OK
  3. In the Select a well-known Naming Context window that appears, go to the Configuration option and then click on OK button
  4. Expand the following options to proceed further:
  • Configuration (the_Domain_Controller_Name. the_Name_Of_The_Domain.com)
  • CN=Configuration, DC= domain ,DC=com
  • CN=Services
  • CN=Microsoft Exchange
  • CN= Organization
  • CN=Recipient Policies
  1. Right click on Email Address Policy and select Properties from the options
  2. Click on Attribute option and then search purportedSearch. Make sure that the value assigned is (mailNickname=*). If the value corresponding to purportedSearch column is not (mailNickname=*), it needs to be modified manually by following the given procedure:
  1. Go to purportednSearch value, click on Edit and then click on Clear option
  2. Next, in the Value field, type (mailNickname=*) and click on OK to save changes
  1. Once you have completed modifying the value corresponding to purportedSearch column, click on Attribute, then click on msExchPolicyOrder and click on Edit
  2. Next, go to Clear, provide value 2147483647 in the Value field and double click OK
  3. Then exit Active Directory Service Interface (ADSI) Edit
  4. Restart the Exchange Server to update modifications

When both the procedures to delete and replace the Default policy by custom email address policy fails to fix Exchange Error 0x8004010f there is no other option left to bring the database to a consistent mode. As a result, you may face data loss or corruption on any one or more EDB files.

Professional Assistance to Recover Mailbox from Error 0x8004010f

If this is the case, you can only rely on the professional Stellar Phoenix Mailbox Exchange Recovery software

The tool helps recover data from Exchange mailboxes when they become corrupt or inaccessible due to Exchange Error 0x8004010f. When the database is in an inconsistent state, the third-party edb recovery software is the only way to recover and restore database back to its original format.

You can recover the reinstated data to live Exchange Server with the help of this professional recovery software. The recovered data can then be exported to the live Server environment using Server name and other credentials. You will be required to use Exchange Server Console.exe for granting full access rights to the disconnected mailboxes.

Any Exchange mailbox corruption can be resolved by using this software. It can recover data from dirty shutdown, JET engine failure, improper shutdown, corrupt header, virus infections and other similar errors. The tool supports Exchange Server 2016\ 2013\ 2010\ 2007 and lower editions. It is compatible to install over Windows 10\ 8\ 7\ Vista and Windows Server 12 and 8 versions. Also, the batch processing of EDB files is allowed without compromising the integrity of mailboxes.

Even if the user needs to access mailbox data using independent applications, the tool allows exporting recoverable data to EML, RTF, PDF, MSF and HTML formats. The benefit is that the email messages can be accessed in a single file format in various email applications such as Windows Live Mail, MS Outlook, AppleMail, etc.

The application also helps export the recovered Exchange Mailboxes data to Office 365. Selective mailboxes can be exported to the desired format to initiate quick recovery. To fix Exchange error “Unable to initialize the Microsoft Exchange Information Store service.” – Error 0x8004010f, you can execute ‘Extensive Scan’ option as this will thoroughly check the file against all inconsistencies. The option to perform ‘Quick Scan’ is also offered to check lower level corruption in the Exchange mailboxes.

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