Stellar Knowledge Base

Does Offline Defragmentation of EDB database cause Mailbox inaccessibility?

Author : Creative Team Updated on October 7, 2016

Defragmentation enables you to compact your Exchange Server database to reduce the unused storage space and increase the performance of the server to a significant level. However, the interruption of this process due to various reasons causes some serious damage to the Information Store (IS). When the IS gets corrupt, user mailboxes in the EDB file become inaccessible.

In such scenario,  use Stellar Phoenix Mailbox Exchange Recovery to easily recover back all your lost mailboxes.

Note: You should keep your STM and EDB files at one place before starting with the recovery process.

Steps to repair and restore the corrupt EDB file using Stellar Phoenix Mailbox Exchange Recovery-
 

Step 1:    Download, Install and Launch Stellar Phoenix Mailbox Exchange Recovery..


Step 2:   In the 'Select EDB File' dialog box, click 'Open EDB File' to select your EDB file that needs to be repaired. You can also use 'Find EDB file' option to search for a specific EDB file if you don’t know the exact location.

select edb file


Step 3:   Click 'Start' to begin the scanning process.

scan edb file


Step 4:   A 'Select Scan Mode' dialog box appears displaying two options: 'Quick Scan' and 'Extensive Scan'. Choose the desired option and click 'OK'.

scan mode


Step 5:   After the scan is complete, all recovered mailboxes with their corresponding folders will be displayed in the left pane. When you click a specific mailbox folder, all items in that folder will be listed in the top-right pane. Click an item to see its preview in the bottom-right pane.

edb file preview


Step 6:    Select the mailboxes you need to recover and then click 'Save Mailboxes' icon on the tool bar.


Step 7:   A dialog box appears asking you choose the destination to save the recovered mailboxes. Click 'Browse' to select the desired destination path and click 'OK' to save the recovered mailboxes.

recovered mailboxes

 

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