How to Contact Stellar Information Systems Ltd.

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Product Information:

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Software
Software Version
Upgrade – product name
Upgrade Version
Order Id
Order Email id

Category Name

Order ID
Serial Key:
Product Information:
Cause of Data Loss
Drive Type (Crashed Hard Disk):
Other Drive Type (Crashed Hard Disk):
Drive Type -Stellar Phoenix is installed:
Other Drive (Stellar Phoenix installed)
Drive Configuration (Crashed Hard Disk):
Is your system - 32 bit or 64 bit
Capacity of Crashed Drive:
Drive Connection Type
Does drive had bad sector
No. of Volumes (Crashed )
Is device making any noise
Operating System (Crashed Hard Disk):
OS (where Stellar Phoenix is installed):
File System (to recover data from):
File System (Stellar Phoenix installed):
Scan Procedure used
Explain issue faced with Stellar Phoenix
Remedies tried on crashed File System
Stellar Phoenix Event Log
Was the drive compressed before crash
Was the drive encrypted before crash
Post Failure Activities on File System:
Type of data you want to recover
Preview of Lost Files available

Order ID
Serial Key:
Product Information:
Size of file you are trying to repair
Reason for the corruption of the file
Recovery procedures tried earlier
Problems faced while using the software
Have you used demo version before buying
Is the preview available in Demo version

Order ID
Serial Key
Product Information
File Repair Category
Reason of the corruption of the file
Version of the MS Office you are using
MS Office version of the original file
Size of the original corrupted file
Size of recovered file
Is data preview visible in demo version
Application used to create backup file
Is data preview visible post file scan
Compression Software Name & Version
WINZIP Version of Original File:
Was the file password protected

Order ID
Serial Key
Product Information
Size of the corrupted database file

Reason of corruption of database file?
Recovery (DB) procedure tried earlier
Activity performed that led to the error
Problem faced with stellar software
Was preview available in Demo version

Order ID
Serial Key
Product Information
Explanation of the problem being faced

Order ID
Serial Key
Product Information
Operating System (Name / Version):
Explanation of Password Recovery issue

Order ID
Serial Key
Product Information
Product Version:
Error Message received on activation:
Did you try online or manual activation:

Category Name

Order ID
Serial Key:
Product Information:
Cause of Data Loss
Drive Type (Crashed Hard Disk):
Other Drive Type (Crashed Hard Disk):
Drive Type -Stellar Phoenix is installed:
Other Drive (Stellar Phoenix installed)
Drive Configuration (Crashed Hard Disk):
Is your system - 32 bit or 64 bit
Capacity of Crashed Drive:
Drive Connection Type
Does drive had bad sector
No. of Volumes (Crashed )
Is device making any noise
Operating System (Crashed Hard Disk):
OS (where Stellar Phoenix is installed):
File System (to recover data from):
File System (Stellar Phoenix installed):
Scan Procedure used
Explain issue faced with Stellar Phoenix
Remedies tried on crashed File System
Stellar Phoenix Event Log
Was the drive compressed before crash
Was the drive encrypted before crash
Post Failure Activities on File System:
Type of data you want to recover
Preview of Lost Files available

Order ID
Serial Key:
Product Information:
Size of file you are trying to repair
Reason for the corruption of the file
Recovery procedures tried earlier
Problems faced while using the software
Have you used demo version before buying
Is the preview available in Demo version

Order ID
Serial Key
Product Information
File Repair Category
Reason of the corruption of the file
Version of the MS Office you are using
MS Office version of the original file
Size of the original corrupted file
Size of recovered file
Is data preview visible in demo version
Application used to create backup file
Is data preview visible post file scan
Compression Software Name & Version
WINZIP Version of Original File:
Was the file password protected

Order ID
Serial Key
Product Information
Size of the corrupted database file
Database application (Name / Version):
Reason of corruption of database file?
Recovery (DB) procedure tried earlier
Activity performed that led to the error
Problem faced with stellar software
Was preview available in Demo version

Order ID
Serial Key
Product Information
Explanation of the problem being faced

Order ID
Serial Key
Product Information
Operating System (Name / Version):
Explanation of Password Recovery issue

Order ID
Serial Key
Product Information
Product Version:
Error Message received on activation:
Did you try online or manual activation:

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World Wide Helpline

If you have any questions regarding our products and services , please contact our Technical Team by any of the methods listed below.

Monday - Friday

24 Hours

USA Helpline

Sales Queries (Tollfree)

+1-877-778-6087

Support Queries

+1-732-584-2700

UK (Europe) Helpline

Sales & Support Queries

+44-203-026-5337

Australia & Asia Pacific

Sales & Support Queries

+61-280149899

Netherlands

Sales & Support Queries

+31-208-111-188

World Wide India Helpline

Sales & Support Queries

+91-124-4326-777

Data Recovery Sales and Service Support Locations

Location

USA

Map | Detail

48 BRIDGE STREET METUCHEN, NJ 08840

+1-877-778-6087

support[at]stellarinfo.com

India

Ahmedabad
Map | Detail

A-703, Premium House, Opp. Gandhigram Railway Station, Off. Ashram Road, Ahmedabad-380006

(079) 3241 6069

ahmdlab[at]stellarinfo.com

Bangalore
Map | Detail

Mittal Tower, Office No. 1206, 12th Floor, B -Wing, MG Road, Bangalore

(080) 2532 7865,

2532 7866,
3242 6069

blorelab[at]stellarinfo.com

Chandigarh
Map | Detail

SCO No. 445-446, Cabin No.6, 2nd Floor, Sector 35-C, Chandigarh.

(0172) 3246 069

chdlab[at]stellarinfo.com

Chennai
Map | Detail

No.476/H1, 7th Floor , Temple Tower, 672, Anna Salai, Nandanam, Chennai – 35.

(044) 24336727

chennailab[at]stellarinfo.com

Hyderabad
Map | Detail

6-3-352/1, Osman Plaza, 4th Floor, Road NO.1, Banjara Hills, Hyderabad – 500 034.

+91-40-23350664

hydlab[at]stellarinfo.com

New Delhi
Map | Detail

Nehru Place Office
205, Skipper Corner, 88, Nehru Place, New Delhi.

+91-11-43764471 -75, 2644 8810,
4161 9665, 3263 6069

recovery[at]stellarinfo.com

New Delhi ( C.P )
Map | Detail

Connaught Place Office
Stellar Information Systems Ltd. 502, 5th Floor, Mercantile House-15, K.G. Marg, Cannaught Place, New Delhi

(011) 43764471–75

recovery[at]stellarinfo.com

Noida
Map | Detail

TF-17, 10th Floor, Wave Silver Tower Sector-18
Noida -201301 Landmark: Beside Mosaic Hotel

09310193636

noidalab[at]stellarinfo.com

Gurgaon (Corporate Office)
Map | Detail

D18, Sector-33, Infocity Phase II, Gurgaon-122001.

(0124) 4045 819,

4046 193,
3266 069

helpdeskdrs[at]stellarinfo.com

Kolkata
Map | Detail

306, 3rd Floor, Matrix Towers Plot No. 24, Block –DN, Salt Lake City, Sector V, Kolkata –700 091 (West – Bengal)

(033) 4003 1205 -08

kol-lab[at]stellarinfo.com

Mumbai
Map | Detail

B-101, City Point, J. B. Nagar, Andheri Kurla Road, Andheri (East), Mumbai.

(022) 2821 5946,

2821 5947,
4005 5946, 3269 6069

mumlab[at]stellarinfo.com

Pune
Map | Detail

441, 4th Floor, D-Wing, Clover Centre, 7 Moledina Road, Pune.

(020) 2605 6329,

6620 8203

punelab[at]stellarinfo.com

Vashi
Map | Detail

306,3rd Floor, The Arenja Arcade Premises Co-Op.Soc.Ltd, Plot No.4, Sec-17, Vashi,

022 - 32666069, 67126173,
27898406

vashilab[at]stellarinfo.com

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