Stellar Knowledge Base

How to repair severely corrupted Video files using a Sample File?

 Modified on: May 30, 2018 |    7160 views

Stellar Repair for Video lets you repair corrupted or damaged video files from storage media like flash drives, memory cards, hard drives and external hard drives. Some of the most common causes that lead to corruption in videos are changes in file format, file header corruption, improper system shutdown, file read and write errors, virus attacks, and incomplete download and compression issues.

Stellar Repair for Video repairs multiple video types, like MOV, MP4, M4V, 3G2, 3GP, and F4V. You can preview the repaired videos before saving them to the computer.

Run the software and follow given steps to repair the severely corrupted video file from Advance Repair option.

Step 1:  This is the main screen of video repair software, click on 'Add File' button to add the files for repairing process.

 

Operating System Supported: Windows 10, 8.1, 8, 7, Vista & XP and macOS High Sierra 10.13, 10.12, 10.11, 10.10, 10.9, 10.8, 10.7.

Step 2: If you want to add more files for repairing. Click on the ‘Add File’ button.

Step 3: If your selected video file is severely corrupted then software allows you to repair it using ‘Advance Repair’ feature of the software.

To add a sample file you may follow below steps.

1. From the list of video files, click Advance Repair link under the Action attribute.

2. A dialog box appears. Click Next.

3. Click Browse and select the required Sample file from the location.

4. Select the option 'Apply to all files of same format' to use the selected sample file for repairing all the corrupted video files in the list.

5. Click Repair button to start the repairing process.

6. A progress bar indicates the repairing progress of the file. In case you want to stop the ongoing process, click the Stop button.

7. A 'Repair process completed' dialog appears.

Step 4: Click on the ‘Save Repaired Files’ button to save the repaired files at preferred location.

Step 5: To see the preview of repaired file, click on the ‘Preview’ button.

Step 6: A 'Repair process completed' message appears after successful repairing of the selected files.

Conclusion: The above procedure is solution for severely corrupted video file with the help of new feature called Advance Repair.

 

26 User Comments

I installed stellar repair for video and data recovery, to test if software is reliable. To test it, i deleted a video. when i recover it says need advanced repair. when I click repair it again shows advanced repair when it should be showing preview.

fazl azeem

support

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

I purchased your product and have used it a number of times now. The video seems to be repaired Ok but the sound is broken into short segments (around 1 second) and spread over the whole video. This sounds like someone is turning audio on and off constantly and what can be heard is no longer in sync.

Fran Murray

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

Hello.
My ex has used your software for a few years and she used it to recover a damaged video file I sent her to see how well your software would work.
She managed to recover the image stream (seemingly fine) but the audio is just as Fran Murray's comment here states. Is this normal or expected or even usual at all? I was considering buying a license to this since it would pretty much be cheaper than what a lab budgeted me to recover a mechanically malfunctional disk I have with a load of big 4k videos I wanted to recover. These are concert videos around 800mb to 1.5gb each, so it's important that the sounds is also recovered and set back into sync with the video. Can anyone shed some light into this please? Thanks,
Rui Silva

Rui Silva

Stellar Data Recovery.

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

I have asked you for a specific explanation on a certain behaviour of the software I found to be strange. You guys just contacted me back with a standard completely unrelated message with generic how-to processes of the software, so you did not even bother to read it, surely.
I am definitely not purchasing a license from you, given this. And given this impersonal support level, I cannot take your own word that you are the "the world’s best tool for repairing corrupt, broken or damaged MP4, MOV,AVI, MKV, AVCHD, MJPEG, WEBM, ASF, WMV, FLV, DIVX, MPEG, MTS, M4V, 3G2, 3GP, and F4V file formats", as you say.

Rui Silva

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

I have tried to repair a video file using advanced repair but the resulting file, when saved, is very small indeed and appears to be empty. Why is this? I had to purchase the software in order to try to repair this one file and it doesn't seem to work so I'd like to know if I can get my money refunded.

Vince Jones

Stellar Data Recovery.

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

I tried this method but the "repaired" mp4 file has a jerky image stream (like Max Headroom from the '80s) and the audio is missing. I tried a second pass on the "repaired" files and the jerkiness was compounded what looked like partially overlaid video components (and still no sound). I would be happy to recover the image stream only since I also recorded audio to a second device, but what I have now is just as unusable as the original file which I couldn't open or import into Premiere.

Seng Chen

support

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

I have also tried to repair a video file using advanced repair but the output, when saved, is very small and glitchy (shows random colors instead of the actual video) Why is this? I had to purchase the software in order to try to repair not one but multiple files and it doesn't seem to work so I'd like to know if I can get my money refunded. Please address this issue.

Rommel Reyes

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

Dear Sir/Madam,

I am keen to purchase the license.

I try to use trial version, however it was unable to preview the repaired video. Does it mean the file is unrepairable? Thanks.


Regards
Chris

Chris

stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

Hi,

Is there a way to recover corrupted file for insv format? I had a thousand insv file format that were corrupted. So sad.. Please help and advice.

shahfared

Abdul Majid

Dear Shahfared,

Stellar Repair for Video does not support the repairing of .insv files.

If you wish to recover the deleted .insv files than we recommend you try our data recovery software.

I keep trying to repair a video file. It gets to use Advanced Repair. I select a working video from the same SD Card. Then your program closes without fixing the video. How can I fix this?

Todd Moore

Kartik

Hi Todd,

We understand the inconvenience caused to you.

Please let us know the format of corrupted video file and also let us know whether corrupted file is able to copy on any other location in your system or not.

Moreover please submit ticket using below link for further support:

https://www.stellarinfo.com/support/

Regards,

Kartik
Stellar Data Recovery

I have allowed the video repair to run for over 24 hours now on a 3.9 GB mp4 file and it does not appear to be making any progress. The progress bar just hangs at roughly 50 percent. What should I do?

Gabriel

Kartik

Hi Gabriel,

We understand the inconvenience caused to you.

Please make sure that video file is able to copy from one location to another location in your system. If file is on external drive then copy it on internal drive and try to repair it.

If you still face an issue then please submit ticket using below link to our experts:

https://www.stellarinfo.com/support/

Regards,

Kartik
Technical Support
Stellar Data Recovery

I purchased the Stellar Repair for Video-Windows. The video portion repaired decently but absolutely no audio was recovered. The sample video I used to make the repair had audio. Did i miss a step or something? All help is appreciated! Thank you.

Pat S

Kartik

Hi,

Please make sure that sample video file should be created from same device and file format should be same which is of corrupt file.

If you still face any issue, please submit ticket using below link to get further assistance by our experts:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

I was user of stellar professional and upgraded to installed stellar data recovery premium I have recovered some video files but they are not playing. Repairing it with video repair tool but when i recover it says need advanced repair. when I did advance repair by uploading sample it again shows advanced repair and I am not able to recover it. Please help

Kosmic

Kartik

Hi,

We understand the inconvenience caused to you.

Please make sure that sample working video file should be of same file format and created from same device from which corrupt file made.

For further assistance, please reply to that email which you have received from technical support team.

Regards,

Stellar Data Recovery

 

User Comments


 

 

Stellar Repair for Video Stellar Repair for Video software is the world’s best tool for repairing corrupt, broken or damaged MP4, MOV & other video file formats. Phoenix will fix videos that were corrupted during the shoot, when performing file transfer or while editing, converting or processing files.

Learn More

 

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