Stellar Knowledge Base

I attached my external hard drive for recovery but couldn't be able to locate it in the program. Why?

October 31, 2018     4793 views     1     0

Stellar Data Recovery will display all drives that your Windows OS can recognize. The source of problem could be a damaged power or data cable or the external drive itself. You can follow a few troubleshooting steps to fix not detecting hard drive issue:


 Verify the Power and Data Cables: You should verify that the power cable is properly connected to the external drive . If you have used an extension cord to connect the power adapter, make sure the connection is working fine. Also, check your data cable connections on both sides. If the problem persists, try connecting with different cables.

 Verify the Drive in Disk Management: Sometimes, a drive is not seen in 'My Computer', but it shows up in Disk Management along with the problem listed on it. If the partition format is listed as 'RAW' or the drive shows as 'Unallocated', this implies that the drive partition is corrupt. To work around this issue, you can recreate the corrupt partition in Disk Management.

 It may happen that the drive letter assigned to this drive is used by some other device. To correct this, you need to manually assign the drive letter in Disk Management.  


2 User Comments

Terry Mitchell
November 15, 2018 08:24 am


Does Stellar Data Recovery support Raw recoveries?

November 15, 2018 12:01 pm


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We have responded you on your email.


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