Stellar Knowledge Base

I am unable to access my partition in the drive. How do I recover my data?

 Modified on: May 22, 2020 |    15598 views

In order to recover data from inaccessible partitions you need to follow the below mentioned steps:

Free download

  • Now select “Can’t Find Drive” option under Other Location and then click Scan.
  • After this, you will see all physical drives listed in software interface. Select the hard drive from which you want to recover the data and click on “Search” option.All the lost volume will appear under the partitions found box. If you do not find the partition you are looking for then you can use deep scan option to search the lost partition.
  • The software scan the selected drive and lists all the found volumes as Std Vol 1, Std Vol 2 and so on. Once the scan is completed then you can choose the desired volume to like Std Vol 1 and so in Select Volume to Recover Data section.
  • Select the appropriate Std Vol and click on scan button. Software will complete the scan and list all the files, which can be recovered. You can click on Save button to save the files.


4 User Comments

Will the professional be able to find ssd drive disk 0 (unknown) (Not Initialized) ( a device which does not exist was specified) ?
i don't mine paying the price, but only if it works.
thank you


kenneth anderson



Hi Kenneth,

As per the information provided we believe you would need to submit your drive in our lab for services. Also, provide us the screenshot of disk management.

We request you to create a ticket by using the below link so that our expert can assist you:

Stellar Data Recovery

I can't find "Can’t Find Drive" anywere.






We regret the inconvenience caused to you.

Please follow the below steps to get Can't Find drive scan:

1. Run Stellar Data Recovery.

2. From Select What to Recover screen, select the type of data i.e. Everything, Documents, Folders & Emails, or Multimedia Files, you want to recover.

3. Click Next.

4. On Recover From screen, you will see "Can’t Find Drive" option.

You may connect with our expert by using the below link for any further queries:

Kind Regards,
Stellar Data Recovery


User Comments




Stellar Data Recovery Professional Stellar Data Recovery Professional is a do-it-yourself data recovery software that helps you to easily recover deleted files & folders, missing or corrupt partitions and even accidentally formatted hard drives.

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