Stellar Knowledge Base

I am getting error "unable to stabilize the connection, please restart the application" while saving the repaired access database. How to resolve the issue?

January 23, 2019     4500 views     0     0

Stellar Repair for Access software fixes corrupt or damaged Microsoft Access files and saves the repaired database files to their default or a user-specified location.

If you are getting the message "unable to stabilize the connection, Please restart the application" while saving the file with the stellar application then you need to check below details:

  1. Kindly make sure that you should be using the application on any one of the compatible operating system. The application could be used on Windows 10, Windows8, and Windows 7 etc.
  2. A supported version of MS Access should be installed on the computer. The application supports MS Access 2019, 2016, 2013, 2010 etc. Also, kindly avoid using multiple MS Office versions on the computer on which you are using the application.
  3. If you are using the application on the supported operating system with supported version of MS Access installed then you may try reinstalling the MS Access followed by the reinstallation of the Stellar Repair for Access.
  4. Now, you may right click on the application icon and select “Run as Administrator” option to launch the application. Now try to repair the file to check if you can bypass that message to start the saving process.
  5. If the issue remains the same, then you may transfer the license to any other computer and can see if you can start saving the file.
  6. If the issue still persists then you can contact the Technical Support team at support[@] or can call us at +1-877-778-6087.


11 User Comments

Pete Mowl
February 20, 2017 11:36 am

I've only got the one copy of Access 2013 on this pc so how do I fix this problem?

Amit Pandey
February 21, 2017 08:28 am

Hello Pete,

Have uninstalled and reinstalled Access 2013? If not then uninstall it from the control panel and reinstall it.

May 6, 2017 10:45 pm

don't work. I'd uninstalled Access 2016 and reinstalled. No Result. Do you have another tip

May 6, 2017 10:46 pm

don't work. I'd uninstalled Access 2016 and reinstalled. No Result. Do you have another tip

May 8, 2017 07:41 am

We recommend you to use our software in an another machine and then try to use our application.
August 8, 2017 02:36 pm

I'm facing the same problem on Access 2016 installed on two different machines (Windows 8.1 and 10) but no effect.

Do you have any further suggestions?

Stellar Support
August 8, 2017 05:39 pm


We request you to please provide us the remote access of your system by sending the details on so that we can analyze the issue and provide you the solution.

Stellar Support

David Bailey
January 17, 2018 02:41 pm

i'm getting same error and I'm emailing
"unable to stabilize the connection, please restart the application"

Volker Lerch
March 8, 2018 07:14 pm

Ich habe Access 2016 und bekomme folgenden Fehler!
"kann die Verbindung nicht stabilisieren, bitte starte die Anwendung neu"

Bruce Foote
July 17, 2019 06:42 am

I was getting this exact error after installing a 64 bit version of Access. I uninstalled the 64 bit version, rebooted, installed the 32 bit version of Access and the problem disappeared.

Stellar Support
July 17, 2019 09:46 am

Hi Bruce,

Thank you for contacting Stellar Data Recovery.

We have replied to you over the email.

Warm Regards

Stellar Support


User Comments




Related Articles