Summary: If you are facing iPhone apps crash or freeze issue, read this blog to learn 6 best methods to fix the issue. Be it Facebook, Kindle, Safari, Viber, Twitter, Amazon, or Instagram, you can apply these solutions anywhere
Crashing or freezing of your favorite iPhone or iPad apps is a frustrating experience. Whether Facebook, Instagram, Kindle, Safari, Viber, Skype, or any game, often apps quit unexpectedly after launching or freeze the device.
Tackling the issue, this post shares the best troubleshooting ways to overcome iPhone, iPad apps freezing and crashing. You can apply the same ways to fix the frozen app issues on iPad too.
But before that lets understand the possible reasons that make the once working fine apps crash.
Why did your iPhone/iPad app crash?
The problem could arise because of variety of reasons. May be your app has become obsolete and needs an update or the latest iOS is not compatible with the app. For instance, iOS11 does not support 32–bit apps. Thus all previously installed 32–bit apps on your device will stop working after update to iOS11.
Most of the time lack of space in the device makes the app to behave abruptly. Generally iPhone users overload their device with a hundreds of music, photos or videos that cripple the storage space. Apps keep crashing as there is not enough space to perform their tasks. Also a poor mobile network or Wi-Fi does not let the apps to launch properly.
Ways to fix iPhone, iPad apps freezing and crashing or quitting unexpectedly
- Restart iPhone
- Reset to factor settings
- Restore iPhone through iTunes
- Force quit the App and Re-launch
- Update iOS
- Update the App
- Delete and reinstall the app
- Clear space on your iPhone
- Contact the app developer
Approach 1: Follow the 3 R’s – Restart, Reset, and Restore
Commonly advised by Apple Support, the three R’s – Restart, Reset, and Restore are the universal cure to most of the iPhone related problems including iPhone, iPad apps freezing and crashing or quitting unexpectedly.
So begin the troubleshooting with the 3 R’s in order of Restart, Reset, and Restore.
Restart iPhone
- Press and hold the top or side button until the slider appears
- Drag the slider to turn off the iPhone
- Again press and hold the top or side button till the Apple logo appears
- As your iPhone turns on, try using the app again
If restarting the iPhone does not help move to next the next fix.
Reset iPhone to Factory settings
If you are attempting factory reset, make sure you have iPhone data backup in place. Factory reset or hard reset erases complete data from the device including photos, videos, messages, contacts, calendar, camera roll, chat history etc. Steps to factory reset your iPhone:
- Go to Settings > General > Reset > Erase All Content and Settings
- Enter Apple passcode and tap on Erase iPhone
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Restore iPhone with iTunes
Like Factory Reset, restoring iPhone with iTunes also causes complete loss of data from the device. Thus, always backup your data at iCloud and iTunes, else seek help of Stellar Data recovery for iPhone to get back lost iPhone data.
- Open the iTunes on your computer and connect iPhone with the computer
- If the message asks device passcode or to Trust This Computer, follow the onscreen steps
- Select your iPhone, tap the Summary option on the left and click Restore iPhone button.
- Choose the latest backup and click the Restore button
Approach 2: Force quit the App and Re-launch
If any app does not respond, you can force quit and re-launch it. Steps to quit and re-launch app:
- Double-click on the Home button, recently used apps appear on screen
- Locate your problem creating application
- Swipe up on it to quit
- Click the Home button to return to the Home Screen
- Tap the app icon to reopen it
Approach 3: Check for updates
Updates are important as developers not just bring in new features with every update but also identify the bugs and shortcomings within their applications and fix them. Thus updating your crashing app on iPhone or the iOS may resolve the issue.
Update the iPhone App
In App Store tap on Updates, download and install available updates of the application that is freezing or quitting unexpectedly. After the install, check the app again on iPhone, if it is working properly.
Update iOS
To update your iPhone to the latest iOS version, go to Settings > General > Software Update and choose Download & Install.
Once the process is complete, open the crashing app to see if it is functional again.
Note: Although iOS upgrade does not lead to data loss, however, if upgrade process is interrupted by sudden power loss etc., you may lose your iPhone data. The best way to be secure is to backup your data to iCloud or iTunes before the iOS update.
Approach 4: Delete and reinstall app
If updating the iPhone app that is crashing does not solve the problem delete and reinstall the app. This also dumps cache data of the app, freeing up some storage space.
- Press the app icon and hold for a few seconds
- Tap on the X button that appears
- A pop-up window asks if you want to delete the app
- Hit Delete and the app will be removed from your iPhone
- Now, from the App Store download the latest version of the deleted app. Try opening the app, the problem should be fixed.
Approach 5: Clear space on your iPhone
One of the reasons for iPad, iPhone applications quit unexpectedly is lack of storage space. Apps may start to behave abruptly if there is not enough space in your device. So just free some space on your iPhone or iPad.
To manage storage on iPhone, delete the apps that you do not need. Go to Settings > General > iPhone Storage. A list of apps along with storage space occupied by them is displayed. Delete the ones that you do not use.
Remove songs, photos, or videos that you may not want to keep or use anymore. This will free up some space and help the app to work without crashing.
Approach 6: Contact the app developer
If your iPhone, iPad apps continue to crash or freeze even after applying above fixes, contact the app developer.
Open the App Store search for the app or find it in Updates > Purchased, then tap it. In the Ratings & Reviews, tap App Support. If you don’t see App Support, make sure that you are signed in with the same Apple ID that you purchased or downloaded the app with.
To Wrap Up
Hope one of the above methods would resolve your iPhone, iPad apps freezing and crashing or quitting unexpectedly problem. And if by any chance during the process you lose any of your iPhone or iPad data, trust iPhone Data Recovery Software by Stellar to recover any kind of lost data. The software is capable to recover lost or accidentally deleted Photos, Videos, Contacts, Messages etc. from iPhone and iPad.
If you too have any other solution to the fix the iPhone app issue, let us know in the comments below.
My iPhone 8 crashes/freezes and goes to a blue/grey screen .
I press up vol, down vol then hold right button to force restart.
Mostly I only get the grey blue screen but sometimes I get the apple icon and can access the phone to reset and check diagnostics but after 30 second the phone will freeze then go to the grey blue screen again.
Hi Quentin,
Charge your iPhone. If you see the Apple logo or a red or blue screen during start-up, try these steps:
Connect your device to a computer. Open iTunes. Locate your device on your computer. Now Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.When you get the option to restore or update, choose Update. Your computer will try to reinstall iOS withot erasing your data. This should fix the problem.
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Hi Roxana, Thanks for reading our blog and sharing your valuable feedback with us!
Good Information! I had also faced the freezes issue on my iPhone 6 everything as instructed above but the problem still persists. Thanks for providing the ways to fix. I really appreciated!
Hi Burak, Thanks for reading our blog and sharing your valuable experience with us!
Excellent information you have shared, thanks for taking the time to share with us such a great article. I really appreciate your work.
Glad you found it helpful, Stacy! More is on the way!