Stellar Knowledge Base

What You Should Do When Recovered Files Do Not Open?

 Modified on: October 31, 2018 |    88874 views

‘File Corruption’ and ‘File Loss’ – both the scenarios are different from one another though. However, corruption in files very often leads to files loss. In other words, corruption leads to loss when ignored and you eventually have to suffer from the loss of crucial information. People say lost files’ recovery is feasible today.

I do agree, but what if the lost files were corrupt? Would the recovery software retrieve lost files with no corruption or like effects? Yes, the data recovery software can recover the corrupted lost files but those files accessibility and non-accessibility totally depend on the efficiency of the recovery software. Lost data recovery possibility is up to 100 percent but no recovery software guarantees that the recovered files will be corruption free.

Data Recovery with Professional Software

When it comes to recovering lost or deleted files, Stellar Data Recovery is the leader and it has the capability to recover lost or deleted files on Windows-based systems. However, the hard drive must not be overwritten (or not used for further storage) after the data loss event took place. Likewise, disk defragment prevents data recovery if performed recently after the event caused.

                                                                               


Is your Recovered Files are in Corrupted Format?
Many files recovered with professional data recovery software fail to open; you must have seen such an event while opening JPEG or JPG images after recovery (see the screenshot below).

                                      
 
As you can see in the screenshot above, Windows Photo Viewer fails to display the preview of a recently recovered .jpg image. In fact, it usually happens and users think that the recovery software is not efficient. Well, this does not give the evidence to prove the inefficiency of the recovery software, but it state that the file was already corrupt or damaged when lost.

Moreover, this is not the only scenario showing recovered files do fail to open sometimes, but recovered audio and video files, word document, and many more are there, which also fail to open occasionally. For instance, while working in Word in your office, you computer goes power out all of a sudden. When you turn it on, you see that Word file is not showing at the location where you saved it. Since the document was essential, you download a data recovery application and recover it successfully. However, MS Word fails to open it and throws error message shown below.
 

                                             


In such a situation, you have no option left but to create a new Word document and start working from the beginning. This does not highlight the inefficiency of Stellar Data Recovery tool or any other recovery software used. In contrast, this introduces corruption that bothered the Word file before it disappeared from its location on your computer.

Why do Recovered Files Fail to Open Sometimes
The primary cause behind a file not opening and throwing errors every time is corruption that can be either in the file header or in the file data. Ultimately, the recovered file is corrupt and not opening. This might also be due to virus or malware infections that eat up the information in the header necessary for the files to open.

Avoiding and Troubleshooting Corruption
Files not opening and throwing error while opening are the symptoms of corruption in those files and it ultimately causes inaccessible files and data. One of the most significant ways to avoid corruption in the files due to virus or malware infections is to install an efficient and reliable antivirus on your computer. In addition, make sure you install every necessary update whenever released.


In order to troubleshoot corruption in the recovered files, you can use respective file repairing tools and rescue your crucial data. As a precautionary step, you can save a backup copy of each crucial file and use it instead of the original one whenever required.

 

81 User Comments

my harddisk data is recover in exel,msword,&pdf; is
not opening which problem

vasu

I disagree with this. The files weren't corrupted before accidental formatting but they were recovered corrupted. This isn't useful. Evidence of this is I had one or 2 backed up elsewhere nd they're not corrupted and they played fine before accidental formatting of the drive. Feel like I wasted my time and money.

Augustine

My files were not corrupted, I'm on a mac and we don't get viruses. This recovery didn't recover anything I can open. I waited 2 hours for it to do its scanning and got files that were empty and files I couldn't open. It's a waste of $99, it's ineffective and deceptive.

Mitchell

IT Guy

Old comment I know but LOL, (not at their loss but for the ignorance)

First of all, corruption can be caused by viruses but they are not the same thing, this is really like saying "I don't have a crack in my wall because we don't get earthquakes where I live". Well the crack could be there for any number of reasons and your files could be corrupted for many reasons too.

Also Mac is not as secure as everyone says, saying "we don't get viruses" full stop is irresponsible and encourages false sense of security.

Rant over.

My files were not corrupted, I'm on a mac and we don't get viruses. This recovery didn't recover anything I can open. I waited 2 hours for it to do its scanning and got files that were empty and files I couldn't open. It's a waste of $99, it's ineffective and deceptive.

Mitchell

My files were not corrupted, I'm on a mac and we don't get viruses. This recovery didn't recover anything I can open. I waited 2 hours for it to do its scanning and got files that were empty and files I couldn't open. It's a waste of $99, it's ineffective and deceptive.

Mitchell

Hello I created an recovery image file using the advance option to select which sector but after it finished I tried to scan for files instead it started scanning image and lost partition which was not meant to be according to the help instructions how to I recover files in the .img file stellar Phoenix Windows Data recovery software created.
Thanks

Agbaoku Isaiah

support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.


Regards

Stellar Data Recovery

The scan recovered a video file I want to open, but I get a message saying I don't have an application to open that type of file. What applications will open it?

Joe Gerber

support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.


Regards

Stellar Data Recovery

I disagree with this. The files weren't corrupted before accidental formatting but they were recovered corrupted. This isn't useful. Evidence of this is I had one or 2 backed up elsewhere nd they're not corrupted and they played fine before accidental formatting of the drive. Feel like I wasted my time and money.

stanley

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.


Regards

Stellar Data Recovery

I paid 200 USD for the technician version, it did recover the files all of them are unable to open i tried the video and pictures repair did not repair anything, and the response from support was what you see in the preview is what you get, witch is shit.
and they said you money guarantied, No refund, I just want my money back, but that will not happen what a scam.

Patrick Limon

Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

complete waste of money! deleted video files off my sd card accidentally, bought the software , ran it, found all files, and non of them play. i viewed them right before deleting them and they were all fine. so, i am wondering about the 100% satisfaction garantee...

max

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

i purchsed the stella data recovery software and successfully recovered all my files but i cant open any of the file. Files were not corrupt upon deleted. Kindly assist

GIFT CHIGUDU

Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

My files were not corrupted before formatting my external hard drive, I paid $100AUD for this program and none of the files I have recovered are openable, what is the point?! Video, PDF, Word documents, photos many are 'recovered' but none are working. I've been scammed.

Caspar

Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

I was able to view the files in preview while the scan was in progress. But after recovery none of the files are opening. I am sure that files were not corrupted earlier and Not all the 1 TB of files can get corrupted on recovery. Please advise immediately.

Santosh

support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

Very Disappointed in this software. Not all files were recovered but all recovered files are now unreadable. Seems to be a consistent thread here. How do I invoke the 100% satisfaction guarantee?

Shawn

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

After making a recovery .dmg this now cannot be opened or scanned. I am using the professional version and am in urgent need of assistance to recover data.

David Palmer

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

I spent hundred dollars to use the Professional version to recover my accidentally deleted data in my hard drive. it seems the words, excel and other document can be opened, but none of the photo /picture can be view. the size recovered seems reasonable, but all of them cannot open (jpg format). it seems waste money. It said "we dont support this file format", no matter what photo viewer or photoshop app, no applications can open them. Dads!

Ran

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

Waste of money, paid R150 for this application that does not allow me to open recovered pics and videos as my videos were working fine before they were lost. Application is unreliable.

Keenan.S

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

Hi, I bought the stella data recovery software and successfully recovered all my files but i cant open any of the file either JPEG, PDF and all of them and its cost US79. Kindly assist ASAP.

AMI

support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

Same problem as everyone else. I have a Mac and none of my recovered files will open or repair. The videos all show a .flc with QuickTime player icon. But repair throws an error. Downloaded QuickTime 7 after reading a thread to see what might help and it says they aren’t even videos. Definitely feel like I should get a refund since there isn’t even one useable thing retrieved.

Angie

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

same issue as everyone else movie and jpeg files were not corrupted before I lost them stellar has found the files but I cannot open any of the files in hfs+ folders... only files in exFAT folder are working ?....stellar you should have the solution posted on this page....awaiting reply...If this doesn't work I would like my money back

Ben

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

I have the exact same issue. "Successfully" recovered my files, but now I'm unable to play the videos... This software seems to be a total scam!

Max

Same problem as everyone else. I had over 300GB of data that I found. I cried I was so happy there was finally a solution. Upon selecting 'recovery' they were all placed in a file named #root and nothing opens and they are all 0kb of data. Now it says the drive has 0.0kb on it and won't even scan the missing partition that it was doing prior. Please I hope you have a solution, because so far as I can tell the program deleted all of my data completely.

Maria Roberts

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

I was able to view the files in preview while the scan was in progress. But after recovery none of the files are opening. I am sure that files were not corrupted earlier and Not all the 1 TB of files can get corrupted on recovery. Please advise immediately.

Niko

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

I was able to view the files in preview while the scan was in progress. But after recovery none of the files are opening. I am sure that files were not corrupted earlier and Not all the 1 TB of files can get corrupted on recovery. Please advise immediately.

Niko

Recovered a lightroom file which should be 1.3 GB in size, but when it "recovers its only 33 mb, and says it cant be opened. Need to recover the full file. Feeling a bit scammed here.

CD

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

Accidentally formatted a drive and was amazed that this found everything. Unfortunately like everyone else not one file will open 610,966 files are corrupt!!!
Waste of money and time!

Julie

Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

Recover files with one day processing time cant play is that all our money worth.

Ali irtiza

Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

Same old story.

-Finds a tonne of recovered files.
-Get hopes up.
-All completely unreadable by any software imaginable.

Are you just scammers preying on the emotional feelings associated with lost photos and videos?

CJ

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

Hi, I have recovered my files with Stellar Data Recovery and non of the recovered files open and they all seem to be corrupted. What is the point of this software if it doesn't work. Not one file was able to be recovered of an entire SSD. I WOULD LIKE MY MONEY BACK

Emile

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

same problem.
after the activation code problem issue resolved, i've spent much time for recovery and the result is really unsatisfying, the recovered data was unreadable.

raexsyaf

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

I was able to recover 600gb of data and about 20% of it actually works! All the files that don't open (corrupt) have the original file sizes so I'm curious if something went wrong when those files were recovered? I need some assistance to see if there are other solutions.

NC

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

As with many of the users above....

I have recovered my files with Stellar Data Recovery Premium and none of the recovered files open and they all seem to be corrupted. What is the point of this software if it doesn't work. Not one file was able to be recovered of an entire HDD. I WOULD LIKE MY MONEY BACK

Rob

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

The same problem as everyone else. This software recovers some files, but 90% of them are unreadable. No one yet has a solution to this.

Joseph

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

As with many of the users above....

I have recovered my files with Stellar Data Recovery Professional and none of the recovered files can be opened and they all seem to be corrupted. I am sure they are all working just before accidentally deleted and the hard drive is kept unchanged before running the recovery tool.

please reply and let me know how fix the corrupted files or give my money back.

Thank you!

Guojing Zhong

support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

Exactly the same other guys: I have recovered my files with Stellar Data Recovery Professional and none of the recovered files can be opened and they all seem to be corrupted. I am sure they are all working just before accidentally deleted and the hard drive is kept unchanged before running the recovery tool.

please reply and let me know how fix the corrupted files or give my money back.

Thank you!

Fabiano Rodrigo Boscatto

stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.

Regards

Stellar Data Recovery

Exactly the same other guys: I have recovered my files with Stellar Data Recovery Professional and none of the recovered files can be opened and they all seem to be corrupted. I am sure they are all working just before accidentally deleted and the hard drive is kept unchanged before running the recovery tool.

please reply and let me know how fix the corrupted files or give my money back.

Thank you!

Nicola Galdiolo

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.


Regards

Stellar Data Recovery

This is truly waste of money and time, i bought the software (Stellar bla bla), i managed to scan and recover all the files but when i try to preview the files nothing much i could not see any of them. Before i deleted them by mistake they were working fine and not corrupted as you guys said above. Please this in good ding business.

Sagatech

Abdul Majid

Software recover the files in the same manner as shown in the preview window.

Please let us know the below details:

1. Type of files that you are unable to recover.
2. Do you get the preview for the files.

Please provide us the details on support@stellarinfo.com so that our support team can assist you in the recovery.

These things do not work and no point in wasting money without refund policy and coupon codes cannot be entered as well.

Niranjan JP

Rajeev

Hi Niranjan,

Thank you for contacting Stellar Data Recovery.

Kindly let us know the issue, you are facing with the application so that we can provide you a solution.

We have 30-day money-back guarantee for the software. We have first and second level of support who assist clients for their issues. Customer satisfaction is very important to us.

We request you to share the coupon code which you have received from Stellar so that we can work into it.

In case you want to contact our support desk then follow the below link:

https://www.stellarinfo.com/support/

Regards
Stellar Data Recovery

Unfortunately, like the majority of others here, I retrieved files (music I record) and NONE of them work / play back. This is not what is advertised and I don't know how Stellar gets away with this. At what point does a class-action lawsuit make sense?

DM

Abdul Majid

We regret the inconvenience caused to you.

We understand that you are unable to play the recovered music files. We would like to know the type of music files that you are trying to recover and whether you have tried to play the recovered music files in a different player such as vlc player.

Our team has also sent you an email, once we receive the details then we will guide you further.

We look forward to assist you in the best possible manner.

I accidentally deleted some .xlsx and .docx files from my Mac. After purchasing this software and running a deep scan, my files were recovered. However, all of the files in question now have a ~$ in front of the file name and cannot be opened. But somehow there are other files that were deleted long before the ones I need that can be opened without issue. What's the reasoning behind this? Is there still hope to save the files I need?

Victoria Jurkowski

Rajeev

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused to you.

Files that appear with a ~$ in front of them are commonly backup files of a file that was opened in the system. These are temporary backup files. These files are automatically deleted after the file or program being used to edit the file is correctly closed. These files are very smaller compared to the original file and do not contain any data.

Kindly let us know the below details so that we can understand the issue:

1. How the data was lost from the drive? (Was the drive formatted / Data was deleted)
2.Type of drive from which you wish to recover the data? (Boot Volume / External Drive)
3. Version of Operating System. (If using Mac, then SIP is Enabled / Disabled)
4.Capacity and File System of the drive
5.Size and Type of files that you want to recover
6. Activities performed on the drive after the data loss
7. Were you able to see the preview of the files in the software once the scanning was completed?

In case you want to contact our support team, then use the below link:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

Took over 4 days to recover 200gb. All restored files cannot be opened. Need help please!

Terry

Kartik

Hi Terry,

We understand the inconvenience caused to you.

Our software works on preview basis i.e. "what you see is what you can recover". That means the files will be recovered in the same manner as you were able to see them in the preview window after the scanning is complete.

If files are recovered in corrupted manner then we have file repair software's which can repair corrupted files.

Moreover, you may submit ticket using below link for further assistance:

https://www.stellarinfo.com/support/

Regards,

Kartik
Technical Support
Stellar Data Recovery

Same problem as everyone else here. Using Stellar Data Recovery, I created an image of a failing external Toshiba hard drive partition to another external drive. (I created an image because direct scanning of the Toshiba drive repeatedly got stuck at sector 126464.) With the drive image successfully created, and once Stellar Data Recovery scanned the image, I could see the files I wished to rescue, with data size matching what I knew about the files: too good to be true? I purchased access to the full features, at the not inconsiderable sum of £90, to enable recovery. (I was not able to preview the large sized audio files I wanted to recover as there is a size limit on what can be previewed. It also did not seem simple to preview audio files as there is no built-in player: that QuickTime was not playing them I assumed to be a limitation of the Stellar Data preview software, not a corruption of the data.) Once recovered to my desktop, however, none of the files open: this holds for all files, regardless of kind or size, audio as well as text and image. (I know that these files were not corrupt as I have backup copies of most of them elsewhere that open fine.) Furthermore, there does not seem to be repair software for audio. None of the files open: not on QuickTime, Audacity, VLC. When I try importing the audio files to Audacity as RAW files, the track is blank. The text files open as blank documents. The image files launch Preview when clicked but do not show up. Not a single file opens. Yes, too good to be true. Money back, please!

Jonathan Skinner

After scanning my 2TB seagate disk and have them written on een WD 2tb disk All went well. BUT I cannot open my words documents, PDF documents, MP3 music, web files etc.etc. all files seems to be corrupted.
PS: all my files were working before they were accidently deleted.
How can I repair my corrupted files

AA Rajak

Rajeev

Hi,

We regret the inconvenience caused to you.

We suggest you to try our File Repair Toolkit application to repair Word, Excel, PowerPoint, and Zip files. You will more information about the application from the below link:

https://www.stellarinfo.com/file-repair/file-repair-toolkit.php

You may use the below application to repair PDF files:

https://www.stellarinfo.com/file-repair/pdf-repair.php

Also, let us know the file extension for which you need repairing application so that we can assist you.

If you still face the same issue, then please submit a ticket using below link for seeking further assistance:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

It sees my files, can preview them but they won't copy to new drive, it seems to decide it's done and won't copy what I want to copy

Teresa

Kartik

Hi Teresa,

We understand the inconvenience caused to you.

Please confirm us the file types which you want to recover. Also demo version of software shows the preview of recoverable files and then files will be recovered in the same manner by the full version of software.

In order to save recovered files, software will allow to save the same either in different partition or in different drive.

For more assistance, you may submit ticket using below link so that our experts can assist you:

https://www.stellarinfo.com/support/

Regards,

Kartik
Technical Support
Stellar Data Recovery

 

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