Stellar Knowledge Base

The software is stuck on the Initializing screen. What to do?

  February 16, 2023    2049 views

When you run the software, it initializes and lets you proceed with the data recovery. However rarely, but there may be times when you find the software stuck on the initializing screen. This usually happens when there are some external storage media, connected to your drive, conflicting with the software.

We’d suggest you remove any external media, be it an SD card, USB drive, hard drive, etc., and then try running the software again. It would sort out the issue and allow you to recover files seamlessly.


2 User Comments

Hi Stellar

This happened to me on initializing and unplugging the drive got the software up and running ok, but then when I replug the drive the 'next' button greys out and the software freezes again.

The drive is spinning and is recognised by windows, and prompts for an error scan (which also freezes)

Any ideas?






Dear Tim,

We understand that you are facing an issue with software working. We believe that an external drive that you are connecting with the computer might have bad sectors or some other technical issues.

In this case, we request you to share the screenshot of Disk Management while hightailing the same external drive. Once, we receive the information then we will be able to analyze the ongoing situation in more depth and will provide an appropriate solution as soon as possible.

Additionally, we have sent an email to your email address(


Team Stellar


User Comments




Stellar Data Recovery Stellar Data Recovery is an easy to use Windows recovery software to get back lost documents, emails, photos, videos & many more from HDD, USB, Memory Card etc.

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