Stellar Knowledge Base

Why My Files Can’t Open Normally after the Recovery

June 24, 2019     615 views     0     0

If you are not able to open and access your recovered photo or video files, they are probably corrupt. Follow the steps given below to repair your corrupt photo and video files. Once repaired, you can open your files normally.

Step 1: Download and install Stellar Data Recovery Premium software

Step 2: Launch the software and click ‘Repair Photo’ or ‘Repair Video’—whichever files type you wish to repair

stellar data recovery premium

Step 3: Click ‘Add File’ icon and then choose the corrupt photo or video files. You can choose and add multiple files for repair

Stellar Photo Repair  Stellar video Repair

The software can repair photo file formats such as ARW, CR2, CRW, DNG, ERF, JPG, MRW, NEF, NRW, ORF, PEF, RAF, SR2, SRF, TIFF and RW2.

And video file formats such as AVI, ASF, WMV, MKV, FLV, DIVX, WEBM, MJPEG, MPEG, AVCHD, MTS, MOV, MP4, M4V, 3G2, 3GP, and F4V file formats.

Step 4: Use the ‘Add’ button to insert more photos or videos for repair or click ‘Repair’ to start the file repair process. The software intelligently processes the file information and repairs it

Stellar Photo Repair  Stellar video Repair

Step 5: The repaired files are listed in the left list box. You can click on any repaired photo file or video file to see its preview.

Stellar Photo Repair  Stellar video Repair

In case of severe corruption, the file won’t be repaired, but you will see an ‘Advance repair’ option beside the file. Click on it

Step 6: Then click ‘Next’ and add a sample video or photo file. Make sure that the sample file source is same as of the damaged file(s)

Stellar Photo Repair  Stellar video Repair

Step 7: Click ‘Apply to all jpeg of same format’ (if repairing photos) or click ‘Apply to all files of same format’ (if repairing videos) checkbox and then click ‘Repair’.

Stellar Photo Repair  Stellar video Repair

The repair process starts immediately. If you wish to stop the process, click on the ‘Stop’ button.

Step 8: A repair complete dialog box appears after the repair process is done. Click ‘OK’.

Stellar Photo Repair  Stellar video Repair

Step 9: Select the repaired files from the list and click ‘Save Repaired Files’.

Stellar Photo Repair  Stellar video Repair

Step 10: Finally, select a save location and click ‘OK’. The repaired images or video files will be saved at your desired location.

Stellar Photo Repair  Stellar video Repair

You can now access your repaired video and photos files normally—without errors.

Didn’t fix? Contact us or leave your comment down below.

 

14 User Comments

Khobone Ntsoaole
July 2, 2019 02:20 pm

Files come out grey.

Stellar Support
July 2, 2019 07:10 pm

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

Went Brown
July 18, 2019 12:55 pm

Photos can't open the repaired files.

Stellar Data Recovery
July 18, 2019 02:36 pm

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

Andre Plisnier
July 30, 2019 07:31 pm

I cannot open either videos or my Apple Photo Library followinug recovery from one external drive to another using Stellar Photo Recovery. What have I missed? Thanks Andre

support
July 31, 2019 05:59 am

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

Micah Ninteman
August 3, 2019 01:28 am

I go through the whole repair process, but once finished, after advance repair, I cannot preview or see it still. Any advice?

Stellar Support
August 5, 2019 12:58 am

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

Lisa Jordan
August 3, 2019 08:18 pm

recovered and repaired file is grayed out with no image

Stellar Support
August 5, 2019 03:49 am

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

Stellar Support
August 5, 2019 03:49 am

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

Karina Köhler
August 7, 2019 05:38 pm

I followed the instructions, nevertheless the jpgs can not be .repaired. What should i do now?

Stellar Data Recovery
August 7, 2019 07:59 pm

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

Stellar Data Recovery
August 7, 2019 07:59 pm

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

 

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