Stellar Knowledge Base

Why my photo/ video files can’t open normally after recovery?

 Modified on: March 12, 2020 |    2384 views

If you are not able to open and access your recovered photo or video files, they are probably corrupt. Follow the steps given below to repair your corrupt photo and video files. Once repaired, you can open your files normally.

Step 1: Download and install Stellar Data Recovery Premium software.

Free download

Step 2: Launch the software and go to "More Tools" option and select ‘Repair Photo’ or ‘Repair Video’—whichever files type you wish to repair.

More Tools

Step 3: Click ‘Add File’ icon and then choose the corrupt photo or video files. You can choose and add multiple files for repair.

Stellar Photo Repair  Stellar video Repair

The software can repair photo file formats such as ARW, CR2, CRW, DNG, ERF, JPG, MRW, NEF, NRW, ORF, PEF, RAF, SR2, SRF, TIFF and RW2.

And video file formats such as AVI, ASF, WMV, MKV, FLV, DIVX, WEBM, MJPEG, MPEG, AVCHD, MTS, MOV, MP4, M4V, 3G2, 3GP, and F4V file formats.

Step 4: Use the ‘Add’ button to insert more photos or videos for repair or click ‘Repair’ to start the file repair process. The software intelligently processes the file information and repairs it.

Stellar Photo Repair  Stellar video Repair

Step 5: The repaired files are listed in the left list box. You can click on any repaired photo file or video file to see its preview.

Stellar Photo Repair  Stellar video Repair

In case of severe corruption, the file won’t be repaired, but you will see an ‘Advance repair’ option beside the file. Click on it

Step 6: Then click ‘Next’ and add a sample video or photo file. Make sure that the sample file source is same as of the damaged file(s)

Stellar Photo Repair  Stellar video Repair

Step 7: Click ‘Apply to all jpeg of same format’ (if repairing photos) or click ‘Apply to all files of same format’ (if repairing videos) checkbox and then click ‘Repair’.

Stellar Photo Repair  Stellar video Repair

The repair process starts immediately. If you wish to stop the process, click on the ‘Stop’ button.

Step 8: A repair complete dialog box appears after the repair process is done. Click ‘OK’.

Stellar Photo Repair  Stellar video Repair

Step 9: Select the repaired files from the list and click ‘Save Repaired Files’.

Stellar Photo Repair  Stellar video Repair

Step 10: Finally, select a save location and click ‘OK’. The repaired images or video files will be saved at your desired location.

Stellar Photo Repair  Stellar video Repair

You can now access your repaired video and photos files normally—without errors.

Didn’t fix? Contact us or leave your comment down below.

 

27 User Comments

Files come out grey.

Khobone Ntsoaole

Stellar Support

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

Photos can't open the repaired files.

Went Brown

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

I cannot open either videos or my Apple Photo Library followinug recovery from one external drive to another using Stellar Photo Recovery. What have I missed? Thanks Andre

Andre Plisnier

support

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

I go through the whole repair process, but once finished, after advance repair, I cannot preview or see it still. Any advice?

Micah Ninteman

Stellar Support

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

recovered and repaired file is grayed out with no image

Lisa Jordan

Stellar Support

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

Stellar Support

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

I followed the instructions, nevertheless the jpgs can not be .repaired. What should i do now?

Karina Köhler

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

impossible to read repaired video
initial video 300 mo , repaired video 245 ko !!!!!!!

bad software
give my money back !!!!!!

dollet

support

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recovery

Dozens of video files recovered and allegedly repaired via advance repair from a known good video off the same camera system. None of them play. I tried another program called Video Repair Tool and realized that I bought the wrong tool. Stellar is not fixing these videos.

Josh

Stellar support

Hi,

Thank you for contacting Stellar Data recovery.

We have sent you an email for the same query. Please check your email.

Regards,
Stellar Data Recover

I've done a deep scan for my completely deleted laptop hard drive. I have four Volumes which I saved to my external hard drive. What is the next step(s) to restoring my MacBook Pro hard drive?

Debbie

Abdul Majid

Dear Debbie,

Once software has search the volumes from your drive than please choose any volume and click on 'Scan' button. Software will scan the volume and provide the recoverable data.

Please write to our support team on support@stellarinfo.com for any further query.

After repair I cannot open images: the following error message is received when I try and open images in photos:

It appears that we don't support this file format

Richard Alford

Rajeev

Hi Richard,

We suggest you to repair the corrupt video and photo by using our Stellar Repair for Video and Stellar Repair for JPEG applications.

You may open the below link to download the application:

https://www.stellarinfo.com/photo-repair-software.php

https://www.stellarinfo.com/disk-recovery/video-repair.php

In case you will face any issue then use the below link to contact our support team:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

I have recovered my files and the files are not readable "It appears that we don't support this file format" and no preview available within the application. The preview was working on the trial version and stopped working once i put the license key in.

When I follow the process for advance repair it creates folders but without any files. Are you able to assist?

Thanks

Nathan Heaton

Rajeev

Hi Nathan,

We regret the inconvenience caused to you.

We suggest you to restart the system and open the application "run as administrator" then use it.

Please provide us the order number for the purchase of the application.

You may use the below link to contact our support team:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

Found 2GB file, but when I hit recover it process quickly and the folder has 0KB

Quincy

Have made 7 mp4 videos with my drone. First 6 were perfect. Get Corrupted file error when trying to open the 7th. Bought your product. First attempted recovery failed. Second time I used advance recovery using one of the first 6 as the sample file. Failed also. File size is 3gig, a 10 minute video. Help!, or money back.

Ray Kinney

Rajeev

Dear Ray,

We regret the inconvenience caused to you.

Our support team has sent an email to you for the same issue.

We request you to follow and reply to that email.

You may contact them directly by using the below link:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

 

User Comments


 

 

Stellar Data Recovery Professional Stellar Data Recovery Professional is a do-it-yourself data recovery software that helps you to easily recover deleted files & folders, missing or corrupt partitions and even accidentally formatted hard drives.

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