Stellar Knowledge Base

How to Recover Deleted Data from iPhone using Stellar Data Recovery for iPhone?

 Modified on: January 23, 2019 |    20916 views

Stellar Data Recovery for iPhone is an ideal tool to efficiently recover deleted data from iPhone device. You can recover photos, videos,messages, call history, calendar, notes, etc. using this software. The tool uses an advanced algorithm, which scans through the memory and recovers data from any cases of data loss. In addition, this iPhone data recovery software uses a very simple and easy to use graphical user interface, which makes the entire process very easy to perform. You can follow the below-mentioned steps to recover deleted photos and contacts from an iPhone device using Stellar Data Recovery for iPhone. 

 

Note: Run the latest version of iTunes services before launching the software.

1. Connect your iPhone to a computer via USB cable for recovery from iPhone. Once you launch the software, you have three options to choose from. Recover from iPhone, Recover from iTunes backup and Recover from iCloud backup.

 


2. Once Computer detects your iPhone, select 'Recover from iPhone', choose what you want to recover and click "next".  It will show you the iOS devices connected to your system. Select your device and click "scan"


3. After scanning the device, you will see details of all the recoverable items listed in the left-hand side panel.
 

 
4.   Now select and preview the required items by clicking the corresponding checkbox in front of each item.

 

5.   Click on 'Save' option to save the recovered items either on computer or iPhone depending on chosen location

 

 

87 User Comments

The discription does not seem to be identical to the program I just downloaded.
My problem is that it seemes the program is stuck on 94 %...

Jahn-Tore

Hello Jahn,

Are you using software on Windows XP? If yes then Kindly install all the critical updates of Windows XP and re-run the software.

Hope this helps!! Do let us know for further query.

Amit Pandey

I am using Windows 10 on my machine and the program is stuck at 94% still. Can you please advise. Thanks!!

Peta

Hello Peta,

Please install all the critical updates of Windows then after re-run the software for recovery of your lost or deleted data.

Please let us know for further query.

Amit Pandey

I have updated iTunes and Windows. It's still getting stuck at 94%.

Kara

Amit Pandey

Hello Kara,

Could you please provide us with some details like the iTunes, iOS and iOS device version?
Also which desktop OS are you running?

Thanks.

GD

my iphone is disabled, can i restore my data?
Thank you

Can i recover data from the beginning in Ipad?

My situation is i have wrong restore backup and I don't manage to backup before that. I've been force to update into ios 10.3

Never back up by itunes or icloud.

Hasleza

Stellar Data Recovery

Hi,

We recommend you to try the demo software using the link below: -

http://download.stellarinfo.com/StellarPhoenixDataRecoveryforiPhone.exe?_ga=2.182170663.1411337901.1499043015-412782819.1493681981

The demo version of the software will allow you to check the possibility of recovery before purchasing the software. If you are able to preview your files after completing the scan then you may purchase the software to save the recovered data.

Can't get past 94% when running the program. Using fully patched Windows 10 machine.

Stuckon94

Stellar Support

Hi,

We recommend you to update the Version of the iTunes then reinstall the software and let us know the outcome.

Regards,
Stellar Support

Stuck at 98%. updated windows 10. updated itunes. Iphone 6s updated ios 11.1. Please help, tired of things not working as promised!

Aaron Rankin

Stellar Data Recovery

Hi,

Thank you for contacting Stellar.

We have sent you an email on your email address and we request you to check the email for assistance.

Regards,

Stellar Data Recovery

states i need the latest itunes version installed. i downloaded latest version but can recover anything phone the phone it wont scan

Samantha Disley

Support

Hi,

Thank you for contacting us.

We understand the inconvenience caused to you.

kindly let us know the version of the iTunes installed on your system.

We would like to inform you that we have contacted you on your email directly. You may also contact us at support@stellarinfo.com.

Please get back to us.


Best Regards,

Stellar Support

My iPhone SE doing the same thing

robert dewsnap

Same issue except my scan gets to 98% and then stalls for minutes then produces an error popup message. I have updated to the latest iTunes - have IOS 12 (which wiped out my notes and is the reason to purchase this STELLAR software), Windows 10 ProX64, and Bitdefender AV. Tried multiple times & stuck at 98%. Please post a fix for this obviously common issue.

robert dewsnap

support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.


Regards

Stellar Data Recovery

Support

Hi,

Thank you for contacting us.

We understand the inconvenience caused to you.

We would like to inform you that we have contacted you on your email directly.

Please get back to us.


Best Regards,

Stellar Support

Hello. Im trying to recover data from my icloud. And when i type mail and password it stuk on "PLEASE WAIT" and nothing is happening no matter how much i wait

Uros

Stellar Support

Hi,

Thank you for contacting us.

We understand the inconvenience caused to you.

Kindly make sure that two way authentication is disabled and if it is enabled then you need to authenticate it for the connection.

Best Regards,

Stellar Support

Purchased a downloadable version of your software thru OfficeDepot. Using the software with a MAC, and cannot get started.

Keep receiving a message that it "failed to list your iPhone, reconnect your device to your computer or restart application".

I've updated the MAC OS, I've updated the iTunes version. The iPhone has the most up to date OS as well.

This is garbage.

TB

support

Hi,

Thank you for contacting us.

We understand the inconvenience caused to you.

We would like to inform you that we have contacted you on your email directly.

Please get back to us.


Best Regards,

Stellar Support

All programs are up to date but the scan of IPhone is stuck at 98%. Please advise!

Janine Callender

Stellar Support

Hi,

Thank you for contacting us.

We understand the inconvenience caused to you.

We would like to inform you that we have contacted you on your email directly.

Please get back to us.


Best Regards,

Stellar Support

Hello, just like everyone else.. I purchased the software online and during scan it is stuck at 98%... What can I do to fix this?

Benjamin Stokes

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

I just bought the software and it keeps saying that my iphone is not listed. I have the latest version of Itunes and my phone is trusted by the computer. Your software is not usable.

Zach Andrew

support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

Hi, the pop up screen requests ' trust computer'. i press that on iphone and then the scan stops. how can i rectify this please?
Best wishes
phil

Philip Carey

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

Hi, I'm trying to use the Steller Data Recovery for iPhone and I keep getting the message

"Failed to list your iPhone"
"Reconnect your device to your comuter or restart application

Clifford Graham

support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

Hello, just like everyone else.. I purchased the software online and during scan it is stuck at 98%... What can I do to fix this?

Sheri

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

I’ve been trying to scan, and updated my phone and got the latest version of ITunes and it’s getting stuck at 98% as well. I purchased the software and have retried multiple times and it keeps getting stuck at 98% help please.

Matt McGee

stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

It has been stuck at 98% for the past 2 hours. Previously it would get stuck at 98% for like 20 minutes and i restart. But i thought maybe If i waited a little more it would complete scanning. But 2 hours down, its still at 98%

Ekayu Joshua

support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

stuck at 98%....

ken

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

I have the latest version of Itunes (downloaded today) but when I try to do a recovery from Iphone I have a pop up asking me to download the latest iTunes version. Could you please let me know how to proceed? Thanks.

Corentin

Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

Scan stuck at 98%, my itunes is the most updated version.

Sarabi Rodriguez

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

The scan is stuck at 98% and I have the most recent version of iTunes.

Melissa Powers

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

I’ve been trying to scan, and updated my phone and got the latest version of ITunes and it’s getting stuck at 98% as well. I purchased the software and have retried multiple times and it keeps getting stuck at 98% help please.

PYUN

Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

I’ve been trying to scan, and updated my phone and got the latest version of ITunes and it’s getting stuck at 98% as well. I purchased the software and have retried multiple times and it keeps getting stuck at 98% help please.

PYUN

I’ve been trying to scan, and updated my phone and got the latest version of ITunes and it’s getting stuck at 98% as well. I purchased the software and have retried multiple times and it keeps getting stuck at 98% help please.

PYUN

stuck at 98% please help ASAP

rachit dawar

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

stuck at 98% help

rachit dawar

Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

As most of the post above, I get stuck at 98% with the latest w10 x64 and latest iTunes.
WHy don't you post a general solution ?

Jean-Marc Angelini

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

Hello, just like everyone else.. I purchased the software online and during scan it is stuck at 98%... What can I do to fix this?

AN

Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding the same.

Regards

Stellar Data Recovery

I'm getting a similar message to some others using Stellar Data Recovery for iPhone. Despite restarting multiple times and updating everything possible, I am receiving the "Failed to list your iPhone" message.
Can I have some advice, please?

Cindy Costanza

Kartik

Hi,

We understand the inconvenience caused to you.

Please make sure that your iPhone is showing in the iTunes which is installed in your system. Latest version of iTunes should be installed in your system.

You may try to connect iPhone in different USB Port in your system for connection.

If you are still getting issue then please write to support@stellarinfo.com for getting better assistance.

"Failed to list your iPhone"
"Reconnect your device to your comuter or restart application"

Jakob

Abdul Majid

Dear Jakob,

We understand the inconvenience caused to you.

Please provide us the below mentioned details to provide the solution:

1. Version of iTunes installed:
2. iPhone model operating on:
3. iOS version of the device:

Our team has also sent you an email to guide you further.

Failed to list your iPhone. Please advise.

Amy

Rajeev

Dear Amy,

We understand the inconvenience caused to you.

Please provide us the below-mentioned details to provide the solution:

1. Version of iTunes installed:
2. iPhone model operating on:
3. iOS version of the device:

Please write to our support team at support@stellarinfo.com with the above information to get better assistance.

My phone is failing to list. I have tried different USB ports and nothing seems to be working!

1.Version of iTunes installed: Most recent update.
2. iPhone model operating on: iphone 7PLUS
3. iOS version of the device: iOS 13.3.1

Help!

Joanna Xiourouppa

Rajeev

Dear Joanna,

We understand the inconvenience caused to you.

We request you to let us know whether you are using Mac or Windows application.

Please write to our support team at support@stellarinfo.com with the information to get an assistance.

Hi. I have the same issue with everyone else; purchased the item and scanning progress will just stuck at 98%. Window, itunes and iphone have recently been updated. Have emailed customer service support re this concern the other day; they've sent me a ticket already but they still have no reply on the resolution of this concern. Hope i get an immediate reply on this. thank you.

Aileen Montebon

Rajeev

Hi,

We apologize for the inconvenience caused to you.

Our support email address is support@stellarinfo.com. We did not receive an email on it from your email address.

In order to get an assistance for the issue we request you to provide us the below details:

1. Version of iTunes installed:

2. iPhone model operating on:

3. iOS version:

4. Reason for data-loss?

5. Version of Windows operating system:


Regards,
Stellar Data Recovery

It says
- failed to list your iphone
- reconnect your device to your computer or restart application

Same problem as some people above. Please help me!

jack

Abdul Majid

Dear Jack,

We regret the inconvenience caused to you.

The situation which you are facing is completely resolvable. We believe that you are not using the updated application of the software.

Please submit a ticket to our support team from the below mentioned link and we will provide you the solution:

https://tickets.stellarinfo.com/portal/signup

"Failed to list your iPhone" problem

nadi

Rajeev

Dear Nadi,

We regret the inconvenience caused to you.

The situation which you are facing is completely resolvable. Kindly let us know your order number for the purchase or submit a ticket to our support team from the below-mentioned link:

https://tickets.stellarinfo.com/portal/signup


Regards
Stellar Data Recovery

I am trying to recover my phone but I can't get past the iPhone is disabled screen. Stellar is asking me to put "Trust" onto the computer screen but it isn't giving me the option to do so. Please assist!

may

Rajeev

Hi,

Our application can scan only working iPhone. Unfortunately, the application will not work if it is disabled or unable to boot into iPhone.

Please let us know the order number for the purchase.

For any further query, you may use our below link to connect with our expert:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

"Failed to list your iPhone"
"Reconnect your device to your computer or restart application"

element 5 order no. 649430143
IPhone 8, IOS 13

please assist

Pasha Tsygankov

Kartik

Hi Pasha,

We understand the inconvenience caused to you.

Please let us know the version of iTunes installed in your system and also confirm us whether iPhone is showing in iTunes after connecting with system.

Further, please submit ticket using below link to get help from our experts:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

I just bought the software and it keeps saying that my iphone is not listed. I have the latest version of Itunes and my phone is trusted by the computer.

Tarik Secic

Kartik

Hi,

We understand the inconvenience caused to you.

Please let us know below mentioned things so that we can assist you further:

1. Version of iTunes installed:

2. iPhone model operating on:

3. iOS version:

4. Did you try the demo version of the software?

5. Reason for data-loss?

6. Version of Windows/Mac operating system:

7. iPhone is detecting in iTunes or not.

For more help, please submit ticket using below link:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

My scan goes all the way through but the only thing that i can see is my contacts. It wont let me see my deleted call history or messages?? why?

Trey Everett

Kartik

Hi,

We understand the inconvenience caused to you.

Our software works on preview basis, whatever you are able to see in our software after completing the scan, same data can be recovered by the software.

Further, please confirm us below mentioned things in order to assist you further:

1. Version of iTunes installed:

2. iPhone model operating on:

3. iOS version:

4. Reason for data-loss?

5. Version of Windows/Mac operating system:

For more assistance, you may submit ticket using below link:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

Hi There
I want to follow up processing request for the refund case number is 135072,
When will i get email confirmation for refund?

Thanks

Krittaphat Sangboon

Hi There
I want to follow up processing request for the refund case number is 135072,
When will i get email confirmation for refund?

Thanks

Krittaphat Sangboon

Rajeev

Hi Krittaphat,

Thank you for trusting us.

As per the case history, the confirmation email for the refund is already sent. The refund is processed and soon you will see the credit in your account.

For any further queries, please use the below link to contact support team:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

 

User Comments


 

 

Stellar Data Recovery for iPhone® Stellar Data Recovery for iPhone® is the best DIY software to recover missing or accidentally deleted Contacts, Messages, Calendar, Photos, Videos, Call History etc directly from iPhone or iPad.

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