Summary: Learn about the reasons behind the “Outlook stuck on loading profile” Or Outlook won’t load profile, issues in Outlook versions 2019, 2016, 2013, and 2010. Also, find some troubleshooting steps to fix the issue, and check out how an Outlook repair software can help.
Imagine a scenario when without receiving any error or message notification, you find Outlook stuck on processing, loading profile screen. The error may look similar to:
There are several reasons that may cause ‘Outlook stuck on loading profile’ error.
NOTE: Wait for some time and see if the problem is resolved. If not, make sure to install the latest Windows and Office updates. If the problem still persists, troubleshoot it by using the solutions given below.
Here’s a list of do-it-yourself (DIY) steps that you can follow to resolve the Outlook Stuck on Processing:
Microsoft recommends ending processes running in the background from the Task Manager, and disabling the ‘Outlook Presence feature’ to fix the error. Here’s how you can resolve Outlook won’t Load Profile:
NOTE: Outlook.exe, SearchProtocolHost.exe, Lync, and Skype for Business, Copernic, WinPcap, etc. are some processes you should kill in the Task Manager.
Now check if you can open Outlook, if yes, follow these steps to disable Outlook presence feature:
3. Click OK, and then restart Outlook.
NOTE: If you’re still experiencing “Outlook won’t open, Outlook Won’t Load Profile”, try stopping the dwm.exe process twice, and then try opening Outlook.
If you find Outlook stuck on loading profile even in safe mode, proceed with the following step.
Outlook may freeze or hang at loading screen due to faulty add-ins. To start Outlook in safe mode and disable add-ins, follow these steps:
3. The Choose Profile dialog box is displayed. Accept the default Outlook settings and choose OK.
If you can open Outlook in safe mode, try disabling add-ins (one-by-one) and check if it resolves the issue. The steps to disable add-ins are listed below:
NOTE: Try disabling programs like VPN (such as SonicWall VPN), or any suspicious program and see if it fixes the error.
If you still have a same Error: Outlook Stuck Loading Profile, proceed to the next step.
If the above step doesn’t work, then creating a new Outlook profile may help resolve the error. Refer this link to know the process of creating a new profile in Outlook.
Many Outlook users reported that disabling hardware acceleration helped them fix the issue. To do so, follow these steps:
2. In Registry Editor window, browse: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
4. Name the DWORD (32-bit) Value as DisableHardwareAcceleration, double-click on it.
In the window that appears, change Value Data to ‘1’.
Once you’ve executed the above steps, try to open Outlook and see if the issue is resolved.
NOTE: This step worked for Windows 7 Outlook users.
Windows 7 users have resolved the ‘Outlook profile not loading’ problem by changing Aero theme to Windows 7 Basic theme. To do so, follow these steps:
Many Windows 8 users were able to fix the Outlook loading profile error by running CHKDSK command. Following the given steps:
NOTE: You will need administrator privileges or permission to run chkdsk command.
Outlook Won’t Open or Stuck at Loading Profile, also refer to this Manual Guide
If none of the steps have helped fix the issue ‘Outlook stuck on loading profile’ in Outlook 2019 and other versions, it is likely that your Outlook data file (.pst) is corrupt. Use Microsoft’s built-in ‘ScanPST.exe’ utility to repair the .pst file. If the ScanPST.exe tool diagnoses corruption errors in the file, but fails to fix them, use Stellar Repair for Outlook software to fix the corrupt PST file and recover its data.
PST Recovery software helps repair severely corrupt PST file,without any manual intervention and data loss. Once you have downloaded, installed and launched the software, it helps fix the .pst file in three steps:
Step 1: Select corrupt PST file.
Step 2: Repair corrupt PST file.
Step 3: Preview and save the repaired file.
Hopefully, the troubleshooting steps covered in this post will help you resolve Outlook stuck on loading profile error.
All the manual solutions work impressively up to a certain extent, but you may face these challenges:
You can overcome these challenges by using Stellar Repair for Outlook software. The Outlook recovery software can help repair PST file in three simple steps, without technical assistance and data loss risk. Also, repairing the .pst file may help fix Outlook stuck at loading profile error.
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Eric Simson is an Email Platform Consultant and is associated with Stellar Data Recovery from last 6 years. He writes about the latest technology tips and provides custom solutions related to MS Outlook, MS Exchange Server, Office 365, and many other Email Clients & Servers.
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