Troubleshooting Steps to Fix “Outlook 2013 Stuck At Loading Profile” Screen

Imagine a scenario where all of sudden, without any error or message notification, Outlook 2013 gets stuck at Start and keeps moving into Loops of Loading profile. You waited for a few minutes, a few hours & more, and finally almost half of the day, but is unable to proceed.  At that moment, you thought that your PST is either gone bad or become corrupt. So, you tried to move or rename it. Unfortunately, Outlook does not allow to accomplish the request.

Outlook Stuck on Loading Profile Error Brief Outline

Indeed, developed by Microsoft, Outlook is one of the most popular Email client application that is widely used by Home as well as Professional Users. Thanks to its pioneering features, ease, an advanced set of options, intuitive interface, and user-friendly functionality.

Despite being spontaneous, it sometimes hangs or freezes. The reason being, its Data Files are accessed by other applications, and for smooth and seamless functionality, it needs to access as well as lock its data Files.  In short, if Outlook fails to read and write to Data Files, it hangs on to the Loading Profile.

Possible Reason for Outlook Stuck on Loading Profile Error —

  • Data Files Corruption
  • Outlook Files Damage
  • Outlook Settings Damage
  • Third-party Program Conflict
  • When previous Outlook session still proceeds in the background
  • Reading / Indexing of Data Files by Windows search engine

Simple D-I-Y Hacks to Outlook Stuck on Loading Profile

  • Check the Applications that are demanding synchronization and abort the process
  • Disable Anti-virus to resolve the concern
  • Inhibits Indexing Service
  • Under Windows Task Manager Kill the running Outlook.exe process

Troubleshooting Steps to Fix “Outlook 2013 Stuck at Loading Profile” Screen

Action 1: chkdsk c: /f Command

A simple method to open Outlook 2013 without any issue.

Steps are as follows:

  1. Altogether Hold Windows Key + X
  2. From the Menu, choose Command Prompt (Admin)
  3. Type chkdsk c: /f
  4. Press Enter
  5. Next, Restart the system

Action 2: Disable or Uninstall VPN Software

Another reason for hang or stuck can be installed VPN Software. Identify it and either remove or disable them.

Steps are as follows:

  1. Go to Windows Startup
  2. Identify the installed VPN software
  3. Next, Disable or Remove them
  4. Now, Restart the computer and access to open the Outlook 2013

Action 3: Try to Rename the PST File

If you are unable to rename your Outlook File that just means it is still in access or is indexed by an indexing application. Therefore, you have to abort the Indexing software. Once you are done with it, rename the PST File and attempt to open Outlook again. If it begins, it means your Outlook Data file is corrupt, and you need to repair corrupt PST file.

Steps to Repair Corrupt PST File

  1. Close Outlook
  2. Browse either to Program Files (x86) folder or <drive>:\Program Files —
  3. Under search box, type exe
  4. Double-click on it to Open.

Inbox Repair Tool

  1. Next, under Enter the name of the file option, specify PST File Name or you can use Browse option to select the file.
  2. Go to Option and disable Log Creation or Append Result to an existing log file
  3. Click Start. If error encounters, process further with Repair process
  4. Next, Click on Repair

  1. Now, Restart Outlook with Profile including repaired Outlook Data File
  2. Here, under Folder pane, press Ctrl+6 to switch to Folder List View
  3. Go to Recovered Personal Folders -> Lost and Found folder
  4. Create a new Outlook Data File and drag items to it.
  5. Lastly, after migration, remove the Recovered Personal Folders

Note: Scan auto-creates a Backup during the repair process. To alter its name as well as location, go to Enter Name of Backup File box and perform the operation for selected file.

Action 4: Attempt to Open Outlook in Safe Mode

Several times the issue is due to the presence of Add-Ons or Profile Corruption.  Under such scenario, you need to fix the issue by opening it in the Safe Mode.

Steps are as follows:

  1. Open Run command Box using Windows key + R
  2. Type Outlook /safe

Outlook safe mode

  1. Hit Enter
  2. Next, if Outlook opens up, disable all faulty add-ons
  3. Click Outlook 2013
  4. Choose File -> Options -> Add-Ons
  5. Under Manage, click on COM Add-ins
  6. Click on Go
  7. Disable the Add-Ons -> Ok
  8. Exit Outlook and Open it again.

Action 5: Close Lync

Another simple trick to solve the issue is to close the Lync

Steps are as follows:

  1. Go to Task Manager
  2. Under Processes tab, search Lync application
  3. Right-click to open its Menu list
  4. From Menu, choose the End Task option
  5. Next, Restart Outlook

Action 6: Remove Outlook Profiles from Registry

If the hang or stuck error surfaces while setting up an email account, then the possible reason could be File corruption.  To resolve it, you need to eliminate Outlook Profile from Registry.

Steps are as follows:

  1. Go to Run command box
  2. Type regedit
  3. Open Registry Editor
  4. Press Enter
  5. Under Registry Editor, navigate to path:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Profiles\<Your Profile>

  1. Next, delete all those Profiles for Which Outlook is generating issue
  2. Also, eliminate them from C:\Users\<Your User>\AppData\Local\Microsoft\Outlook  
  3. Lastly, attempt to open Outlook
  4. Reconfigure the Email accounts

Action 7: Disable Hardware Graphics Acceleration

Sometimes, the cause of the error can be Hardware Acceleration. Under such a scenario, open Outlook in the Safe Mode as stated above and do the following:

  1. Go to File
  2. Select Options
  3. Click on Advanced
  4. Go to Display option
  5. Checkmark Disable Hardware Graphics Acceleration option
  6. Close Outlook
  7. Restart the system and open Outlook

Action 8: Run Commands outlook.exe /resetnavpane or outlook.exe /resetfolders

Some corporate sectors do not allow you to uninstall a VPN service.   In such a condition, check whether you can Open Outlook in Safe Mode or not. If yes, then inevitably, VPN software Add-Ins are the cause of failure.  Under such condition, run either of the two stated commands.

Steps are as follows:

  1. Go to Run Command Box
  2. Type exe /resetnavpane or  outlook.exe /resetfolders

All these solutions work quite impressively up to a certain extent. Moreover, being manual-driven, they involve risk of data loss or compromise and demand at least some amount of technical know-how. Last but not the least, these freeware approaches do not work in complete harmony with every request.

Then, what’s Next?

Step Forward Solution: Third-Party Repair Tool

Third-party tools are the software-oriented solution. They are completely free from manual intervention, data loss, does not demand technical expertise, time-saving and considerably more powerful. Further, they ensure almost 100% precision.

Professional Recommendation

Well, there are tens of thousands of software utilities to fulfil the requirement yet you cannot trust any at random as a random selection can result in further aggravation. Thereby, based on the analysis of experienced and knowledgeable professionals, here is an expert recommendation—Stellar Repair for Outlook. This do-it-yourself software lets you repair damaged as well as corrupt PST File with a great ease via a few clicks.

Owing to its powerful embedded algorithm, you can quickly repair Encrypted or password-protected files as well as accidentally deleted emails. It offers support for the latest Outlook version and major Operating Systems. It also comes with the pre-preview facility for analysis.  This professional utility is very intuitive in nature, thanks to its simplified GUI with detailed instructions.

Free Download


The occurrence of Error is very common in Outlook like any other application. The only solution to combat any error like Outlook Stuck at Loading Profile screen is to identify the cause and use the right approach.  Most of the time, the error is easy to resolve and can be handled using the right approach. While there are manual methods yet they are considerably tedious and also demand technical expertise. Here, a Software Approach would serve the purpose and Stellar Repair for Outlook is the best bet given its noteworthy features!

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