Stellar Knowledge Base

Stellar Data Recovery Freezes, What Next Should I do?

 Modified on: October 31, 2018 |    2258 views

In this KB, you will learn why Stellar Data Recovery freezes and important tips & precautions to avoid such issues with the software.

#1. Check system compatibility

Visit the Stellar Data Recovery download page and ensure you are running the software on a compatible system satisfying the minimum hardware requirements.

#2. Disconnect USB Peripherals

Unplug all unnecessary USB peripherals such as printer, webcam, extra flash drives, card reader, controller, etc. as they might cause the software to freeze when it starts to save the recovered data at the destination. To ensure trouble-free data recovery, avoid using the system while the software is saving the data.

#3. Use Admin rights

Always run Stellar Data Recovery tool with Administrator Rights to grant full permissions. If sufficient permission is not granted, the software might freeze or stop working in between the recovery or save process.

#4. Check Connections

Ensure the hard drive or the storage media is firmly connected to the system where Stellar Data Recovery is installed.

#5. Check Storage Space

Ensure there’s enough storage space available on the destination drive or volume. If the size of the recovered data is more than the space available, it can cause the software to freeze or crash.

#6. Close All Running Apps

It’s a good practice to close all the running applications to avoid conflicts between the system resources and files. Also, avoid using the system while the software recovers your lost data.


2 User Comments

I have found my all deleted files and they are about 80 GB, but whenever I deselect or select files I don't to restore it keeps loading and the app freezes


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User Comments



Stellar Data Recovery Stellar Data Recovery is an easy to use Windows recovery software to get back lost documents, emails, photos, videos & many more from HDD, USB, Memory Card etc.

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