Stellar Knowledge Base

I have just bought Stellar Data Recovery Professional for Mac software and received a copy of the order confirmation. However, I have still not received any registration code. When will I receive it?

January 29, 2019     8649 views     1     0

In case you have bought the software online, using debit or credit card, then you should receive the registration key once your order is confirmed after verification of your card details by our payment gateway (Generally, it takes an hour to verify the card details but it might take up to 24 hours). You may contact the payment gateway at below mentioned phone numbers to expedite card verification process:
Element 5 Customer Service, USA
Telephone: +1.724.850.4689 or +1.800.406.4966
Element 5 Customer Service, Germany
Telephone: +49.221.31088.30

You can also contact Stellar technical support at the following numbers: 

  

Location                       

Technical Support Number

USA (Support)

+1-732-584-2700

Europe(Sales & Support)

+44-203-026-5337

Australia & Asia Pacific (Sales & Support)

+61-280149899

Netherlands (Sales & Support)

+31-208-111-188

Worldwide (Sales & Support)

 

+91-124-4326-777

Email

support@stellarinfo.com

 

8 User Comments

Xin Yee Tan
April 8, 2018 07:04 pm

I have bought the software but I realized that I entered wrong email address after I paid . How can I change the registered email to get back my registration code? I can give any payment details to prove I am the buyer. Please help me

support
April 9, 2018 04:38 am

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused.

We have sent you an email to assist you further.

Warm regards,

Stellar Data Recovery

Carrie Anne
January 1, 2019 05:02 am

Dear Support, I have the exact same issue as Xin Yes Tan. Auto-correct changed .com to .cm on the email address that I submitted (same as one listed here) so I have not received my initial email. Could you please help me update that please???

support
January 2, 2019 01:26 pm

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused.

We have sent you an email to assist you further.

Warm regards,

Stellar Data Recovery

teh hoong
March 16, 2019 11:04 am

Hi Support, i did not see any auto or manual subscription options when purchasing my license. could you advise on how to switch to manual ? Thank you.

support
March 18, 2019 06:18 am

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused.

We have sent you an email to assist you further.

Warm regards,

Stellar Data Recovery

Amy McGillivray
August 10, 2019 12:08 pm

Hi there,

I have just purchased the standard photo recovery software but I haven't been given a link to actually download it,.confirmation email and no verification code. How do I get this sorted?

Stellar Support
August 12, 2019 12:20 am

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused.

We have sent you an email to assist you further.

Warm regards,

Stellar Data Recovery

 

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