Stellar Knowledge Base

I have just bought Stellar Data Recovery Professional for Mac software and received a copy of the order confirmation. However, I have still not received any registration code. When will I receive it?

 Modified on: January 29, 2019 |    10793 views

In case you have bought the software online, using debit or credit card, then you should receive the registration key once your order is confirmed after verification of your card details by our payment gateway (Generally, it takes an hour to verify the card details but it might take up to 24 hours). You may contact the payment gateway at below mentioned phone numbers to expedite card verification process:
Element 5 Customer Service, USA
Telephone: +1.724.850.4689 or +1.800.406.4966
Element 5 Customer Service, Germany
Telephone: +49.221.31088.30

You can also contact Stellar technical support at the following numbers: 

  

Location                       

Technical Support Number

USA (Support)

+1-732-584-2700

Europe(Sales & Support)

+44-203-026-5337

Australia & Asia Pacific (Sales & Support)

+61-280149899

Netherlands (Sales & Support)

+31-208-111-188

Worldwide (Sales & Support)

 

+91-124-4326-777

Email

support@stellarinfo.com

 

35 User Comments

I have bought the software but I realized that I entered wrong email address after I paid . How can I change the registered email to get back my registration code? I can give any payment details to prove I am the buyer. Please help me

Xin Yee Tan

support

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused.

We have sent you an email to assist you further.

Warm regards,

Stellar Data Recovery

Dear Support, I have the exact same issue as Xin Yes Tan. Auto-correct changed .com to .cm on the email address that I submitted (same as one listed here) so I have not received my initial email. Could you please help me update that please???

Carrie Anne

support

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused.

We have sent you an email to assist you further.

Warm regards,

Stellar Data Recovery

Hi Support, i did not see any auto or manual subscription options when purchasing my license. could you advise on how to switch to manual ? Thank you.

teh hoong

support

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused.

We have sent you an email to assist you further.

Warm regards,

Stellar Data Recovery

Hi there,

I have just purchased the standard photo recovery software but I haven't been given a link to actually download it,.confirmation email and no verification code. How do I get this sorted?

Amy McGillivray

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused.

We have sent you an email to assist you further.

Warm regards,

Stellar Data Recovery

Hi there, I purchase the Data Stellar Recovery Professional for Mac and I have not received my activation code or instructions with contract as promised.

I have been charged for the purchase but received no goods. Please contact me ASAP or refund me the full amount.

Regards,
Michael

Michael Petrowski

Hi,
I have purchased Stellar Photo Recovery (order ID 624937393 ) but not yet received a confirmation email with the registration code.

Thanks,

D Cook

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused.

We have sent you an email to assist you further.

Warm regards,

Stellar Data Recovery

I've just purchased Excel Stellar Repair but have not received an Activation code - can you assist pls?

Martin Denning

Support

Hi Martin,

We understand the inconvenience caused to you.

We have forwarded the activation details on your registered email address.

Kindly check your email and activate the software.

Regards,

Kartik
Stellar Data Recovery

Just bought this software and not received my email with download for it! Thought this would be instant, pretty poor already, not a great start...

John

Stellar Support

Hi,

We understand the inconvenience caused to you.

We request you to check the junk or spam folder in your email and you may find the details in it

In a rare instance, it may happen that you may not receive the license key even after days of purchase. The license code delivery is completely automated but may get delayed due to any of the following two reasons,

1. Incorrect Email

At the time of purchase, you need to provide a few details, which include ‘email’. If the provided email contains typos or is no more being used, you may not receive the license key.

2. Payment Approval

Sometimes, due to technical glitches, the payment may not get through or reach us. However, you may see the amount is deducted from your card or bank.

In such case, you should immediately get in touch with our payment gateway Element 5 on any of the below mentioned contact numbers:

USA - 1800-406-4966; 1952-646-5022
Europe - +49-221-31088-30

You may write to our payment gateway on email id: support-eng@element5.com

Further, we have sent activation details again on your registered email address.

If you still face any issue, then please submit your ticket using below link.

https://www.stellarinfo.com/support/


Regards,

Kartik
Technical Support
Stellar Data Recovery

I'm also having trouble with not receiving an activation email or code. Can you please send me the email ASAP so I can fix my phone? Thank you.

Lori

Kartik

Hi,

We understand the inconvenience caused to you.

We request you to check the junk or spam folder in your email and you may find the details in it

In a rare instance, it may happen that you may not receive the license key even after days of purchase. The license code delivery is completely automated but may get delayed due to any of the following two reasons,

1. Incorrect Email

At the time of purchase, you need to provide a few details, which include ‘email’. If the provided email contains typos or is no more being used, you may not receive the license key.

2. Payment Approval

Sometimes, due to technical glitches, the payment may not get through or reach us. However, you may see the amount is deducted from your card or bank.

In such case, you should immediately get in touch with our payment gateway Element 5 on any of the below mentioned contact numbers:

USA - 1800-406-4966; 1952-646-5022
Europe - +49-221-31088-30

You may write to our payment gateway on email id: support-eng@element5.com

Further, we have sent activation details again on your registered email address.

If you still face any issue, then please submit your ticket using below link.

https://www.stellarinfo.com/support/


Regards,

Kartik
Technical Support
Stellar Data Recovery

Hi everyone !

Same same for us. We are with our client... end of the day et our HD crash... The software can see the files but we need the activation code our email...

Can you help us asap ? Thanks a lot !

...Not sur if we give you the wrong email or not...
The good one is .fr and not .com

Bogdan

Kartik

Hi Bogdan,

We understand the inconvenience caused to you.

We have checked our records with you registered email address ending with .fr however we did not find any order details.

Purchase details and activation details always deliver on registered email address once you purchase the software.

You may check junk and spam folder of your email as well in order to find activation details.

We would request you to submit ticket using below link in order to get assistance by our concern team:

https://www.stellarinfo.com/support/

Regards,

Kartik
Stellar Data Recovery

I've purchased the software but received no email with the activation key. Payment has been taken. I thought it would be instant!

Guv Nagra

Abdul Majid

Dear Guv,

We regret the inconvenience caused to you.

The activation key is delivered immediately after the purchase of the product to all our customer. We have shared the activation key on your email.

Please get back to us for any further query.

I have just purchased the standard photo recovery software but I haven't been given a link to actually download it,.confirmation email and no verification code. How do I get this sorted?

Sana

Kartik

Hi Sana,

We understand the inconvenience caused to you.

Kindly check spam and junk folder of your email account in order to find activation details.

Further, we have provided activation details on your registered email address.

Regards,

Stellar Data Recovery

Hi,

Payment is deducted but still haven't received the activation key.

Here is the reference number "Order no SWON-3564487"

Please help!
Tries calling you, but no help!


8467899999

Regards

Abhinav Sagar

Kartik

Hi,

We understand the inconvenience caused to you.

As per our records, you have received the activation key at your end.

For more assistance, please submit ticket using below link:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

Hi,
I purchased the Photo Recovery Software, but have not received a confirmation email with the registration key. Payment has been taken. Please help!

Tori Richardson

Kartik

Hi,

Please check spam and junk folder along with inbox in your email in order to find activation details.

Further we have sent activation details again on your email address.

For more assistance, please submit ticket using below link:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

>_> I am really annoyed because I thought I would get my activation email....or at least an email that confirmed my purchase. I closed my window and don't have my order number but you took my money nonetheless.

I should have read this first, it seems I am not the only one who has issues with your automated email. My email was correct...and what company doesn't send a separate purchase confirmation or have a personal account attachment for reoccurring subscriptions? I know my email is correct because all I got from your company was an advertisement for another product...How am I supposed to get my order number again? so I can get my activation code?

Kaleigh Hohenthaner

Kartik

Hi,

We understand the inconvenience caused to you.

As per our records, you have contacted us on our chat support and got the activation key.

We believe that software has been activated on one of your systems.

For more assistance, please submit ticket using below link:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

Hi,
I purchased the Photo Recovery Software, but have not received a confirmation email with the registration key.

Please help, Thank you!

Alexandra Sirola

Rajeev

Hi Alexandra,

We regret the inconvenience caused to you.

Please let us know the order number for the purchase.

You may use the below link to connect with our expert for immediate solution:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

Hello I need my activation key ASAP please. I did not get It, or the one I have does not work.

Thank you

Kelly Smith

Abdul Majid

Dear Kelly,

Our team has assisted you to activate the product.

Thank you for trusting Stellar for your data recovery needs.

Please feel free to get back to us for any further query.

I ordered stellar repair, the funds have been deducted from my account, but I have not received my verification email or activation code.

I did check my spam folder and it is not there either.

Kristin Marian

Rajeev

Hi,

We regret the inconvenience caused to you.

We request you to check your junk or spam folder. We have sent the key again to your registered email address.

Regards,
Stellar Data Recovery

 

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