Stellar Knowledge Base

Unable to register software (latest version) using Old version license key, Why?

 Modified on: August 28, 2014 |    8937 views

It appears that the latest version is a major upgrade over the previous version of the software and that is why the key is not working. It is advisable to upgrade to the latest version of the software. 

To upgrade your copy of software, please contact Stellar technical support at following numbers (keep your order number handy):


Technical Support Number

USA (Support)


Europe(Sales & Support)


Australia & Asia Pacific (Sales & Support)


Netherlands (Sales & Support)


Worldwide (Sales & Support)


Skype Id (Support)



In case, you don't wish to upgrade, you need to use the previous version of the software (the version for which you already have the key).


7 User Comments


I have the license key for mac data recovery 7.0 but i noticed that that version is not downloadable on your website anymore. Is there a way to download it or to get the key for version 7.1?



Louk Voncken


Stellar Data Recovery


We have sent you an email to activate the software.

Please follow our email and you will be able to activate the product.

Stellar Data Recovery


I have a license key for Stellar Data Recovery v8.0, can i have the download link for that version since my product key doesn't work on the new one



I purchased the Audio Video Converter from Amazon in 2015.
I have have had to get a new computer and downloaded the software from Amazon. Installed OK, but User Name and License Key do not work.


John Ogle


Abdul Majid

Dear John,

Thank you for using Stellar product.

We will assist you to use the purchased product. Please submit a ticket to our team from the below mentioned link and share the invoice copy or order number:

We will guide you instantly to resolve the situation.

I purchased EDB converter V 8.0 and lost the executable, I need a way to download the file; can you help me?
Dear Mr./Mrs. Juan.j Llianares,
Thank you for placing an order with MyCommerce, an authorized reseller of Stellar Information Technology Pvt Ltd.
Your MyCommerce Order Number: 578481813



Juan Llinares



Dear Juan,

Thank you for writing us.

As per the order number you are using an old version of the software so we request you to upgrade the software to its latest version.

Our support team will send you an email to your registered email address and assist you to upgrade.

Warm Regards,

Stellar Data Recovery


User Comments





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