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When launching the activated copy of the application on the computer, customer receives a message that “Do you want to remake the Key to reactivate the License? - 316”. How can this be solved?

March 20, 2018     464 views     0     0

In this case, the application shows that it is activated on the customer’s computer however when the customer tries to save the files, the application says that the customer needs to activate the application in order to recover the files.
First, we ask the customer to restart the computer system and check if the problem still persists. If the problem persists then go to C:\ ProgramData folder, there would be a folder named as "KeyBase", if it exists, we need to permanently delete it. After this remove the application, install the application again and a new key needs to be provided to activate the application.


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