Stellar Knowledge Base

When launching the activated copy of the application on the computer, customer receives a message that “Do you want to remake the Key to reactivate the License? - 316”. How can this be solved?

 Modified on: March 20, 2018 |    2899 views

In this case, the application shows that it is activated on the customer’s computer however when the customer tries to save the files, the application says that the customer needs to activate the application in order to recover the files.
 
First, we ask the customer to restart the computer system and check if the problem still persists. If the problem persists then go to C:\ ProgramData folder, there would be a folder named as "KeyBase", if it exists, we need to permanently delete it. After this remove the application, install the application again and a new key needs to be provided to activate the application.

 

17 User Comments

I don't now how to make key

ahmed

Support

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded on your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

Jeff Bush

I purchased the software today as well and am getting the same message after rebooting the server. I do not have a folder called KeyBase under C:\ProgramData. I only have the next 48 hours to do this recovery using the software i purchased today. Please help.

support

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

I get the message saying my folder of DBX files was converted successfully. When I click the "Save" button I get the message saying "Do you want to remake the Key to reactivate the license? -316". Nothing happens when I click "Yes" or "No". If I exit the application and start it again I immediately get the remake key message and cannot do anything until I reboot the computer. After rebooting I get back into the program but trying to save shows the remake key message again. I am running on Windows 10 64-bit.

Jesse Herrera

support

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

Jesse Herrera

I never received your response to this problem. Can you send it to me again?

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

I noticed I only get this error when trying to convert multiple DBX files at once. When I only do one file at a time it works fine.

Jesse Herrera

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

i dont find "KeyBase" in the C:\ ProgramData folder. i still can't use the app, and i really need it now.

Please Help, ASAP

Yogie

i dont find "KeyBase" in the C:\ ProgramData folder. i still can't use the app, and i really need it now.

Please Help, ASAP

Yogie

support

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

how to remake the key, >
i cannot find the keybase folder.
What can i do

AJMAL ABDULLA

Abdul Majid

Dear Ajmal,

Please follow the below steps to find the Key-Base folder and to remove it:

1. Click on 'view' tab in your 'My Computer' / 'This PC' window. Now choose 'Options' and select 'Change Folder and Search Options'.

2. Folder Options window will open with General, view and search tab.

3. Click on 'View' tab on Folder Options window. Now check mark 'show hidden files, folders and drives' option.

4. You also need to uncheck the option 'Hide protected operating system files(Recommended)', click on Apply than click on OK.

5. Now you will find the Key-Base folder under C:\Program Data.

Please delete the Key-Base folder than launch the application. Our support team will assist you further to activate the software.

If still you are facing the issue than please write to our support team on support@stellarinfo.com and they will assist you further.

Hi, I got the same message. I delete the folder as suggested and can launch Steller again, but I'm required to provide an activation key to activate the product now.

Can you please assist

Eduard Strauss

Rajeev

Hi Eduard,

We apologize for the inconvenience caused to you.

We request you to disable antivirus and firewall then activate the application again.

In case you will face the same issue then use the below link to connect with our expert:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

 

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